Summary
Overview
Work History
Education
Skills
Timeline
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Mary Scott

West Springfield

Summary

Dynamic Administrative Assistant with a proven track record at Hampden Charter School of Science, excelling in customer service and data entry. Recognized for enhancing document organization and improving record-keeping efficiency. Proficient in Microsoft Excel, I foster strong relationships while ensuring compliance with data protection regulations.


Additionally, I have experience in Business Management from several years in Retail Management. My responsibilities included Human Resource functions, including staff training and support, Money Management and Report Generation, Customer Service as well as the day-to-day operations of maintaining a successful retail business.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Hampden Charter School Of Science
08.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Enrollment Clerk

West Springfield Public Schools
05.2020 - 07.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Administrative Assistant

West Springfield Middle School
09.2008 - 04.2020
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

Bachelor of Business Management - Business Management

Westfield State College
Westfield, MA
05-1986

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel

Timeline

Administrative Assistant

Hampden Charter School Of Science
08.2022 - Current

Enrollment Clerk

West Springfield Public Schools
05.2020 - 07.2022

Administrative Assistant

West Springfield Middle School
09.2008 - 04.2020

Bachelor of Business Management - Business Management

Westfield State College

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Mary Scott