Maryam ELLOUKE
Marrakech
Profil professionnel
Dedicated Guest Experience Agent with a strong focus on delivering impeccable service and exceptional customer experiences. Skilled in anticipating guest needs and ensuring smooth, memorable stays. Adaptable and proactive in providing a warm and professional welcome, seeking to contribute to an establishment that prioritizes quality service.
Vue d'ensemble
3
3
Languages
2
2
years of post-secondary education
2
2
years of professional experience
Expérience
Guest Relations Agent
Radisson Blu Résidence - Saidia
Saidia
2026.06 - 2026.09
- Resolved guest complaints and concerns immediately, enhancing overall guest experience.
- Provided tailored follow-up throughout stay, ensuring guest satisfaction and addressing needs promptly.
- Welcomed guests personally upon arrival, creating a friendly and inviting atmosphere.
- Coordinate guest requests seamlessly with other hotel departments.
Manager
Riad N5 - Marrakech
Marrakech
2025.11 - 2026.05
- Greeted guests courteously to create positive and lasting first impressions.
- Manage reservations and coordinate special guest requests.
- Respond promptly to guest complaints and resolve issues efficiently.
- Followed up on guest reviews to enhance positive feedback and guest satisfaction.
Front Office Associate
Widiane Resort & Spa - Bin El Ouidane
Bin El Ouidane
2025.05 - 2025.10
- Welcomed guests upon arrival, ensuring a courteous and professional first impression.
- Manage check-in formalities, including identity verification, room assignment, and key distribution.
- Process reservations efficiently via phone, email, and online booking platforms.
- Addressed guest inquiries about hotel services and local attractions, enhancing their overall experience.
Front Office Associate
BÔ Riad Boutique Hotel & Spa - Marrakech
Marrakech
2024.11 - 2025.04
- Greet guests, complete check-in registrations, and assign rooms.
- Provided guests with information on available services and resolved complaints to enhance satisfaction.
- Maintained accurate reservation records and booking logs to ensure seamless guest experiences.
- Compiled and verified guest accounts to ensure accuracy in billing and financial records.
Guest Experience Coordinator
Hotel Be live Collections saidia - saidia
saidia
2024.05 - 2024.11
- Design and oversee exclusive services tailored for VIPs and loyal guests.
- Analyse guest feedback and implement corrective actions to continuously enhance the guest experience.
- Coordinated across departments (Front Office, F&B, Housekeeping) to ensure seamless service quality and enhance guest satisfaction.
- Supported special events by managing specific and high-touch requests, ensuring a memorable experience for guests.
Formation
Associate Degree in Hospitality Management -
Institut Supérieur d'Hôtellerie et de Restauration Omar Ben Omar
Oujda 2022.09 - 2023.07
High School Diploma - Humanities
Omar Ben Abd Aziz
Oujda 2017.09 - 2018.07
Compétences
- Reservation systems
- Check-in processing
- Property management systems
- Customer service
- Crisis resolution
- Complaint handling
- Organizational skills
Language
Arabic
NATIVE LANGUAGE
English
Fluent
French
Fluent
Chronologie
Guest Relations Agent
Radisson Blu Résidence - Saidia
2026.06 - 2026.09
Manager
Riad N5 - Marrakech
2025.11 - 2026.05
Front Office Associate
Widiane Resort & Spa - Bin El Ouidane
2025.05 - 2025.10
Front Office Associate
BÔ Riad Boutique Hotel & Spa - Marrakech
2024.11 - 2025.04
Guest Experience Coordinator
Hotel Be live Collections saidia - saidia
2024.05 - 2024.11
Associate Degree in Hospitality Management -
Institut Supérieur d'Hôtellerie et de Restauration Omar Ben Omar
2022.09 - 2023.07
High School Diploma - Humanities
Omar Ben Abd Aziz
2017.09 - 2018.07