ZUBAIDA ALI AL SHABIBI
Muscat
Summary
Experienced banking professional with over a decade of expertise in executive support, corporate banking, and administration. Proficient in transaction banking, digital relationship management, and team leadership. Skilled in process optimization and enhancing customer satisfaction. Competent Administration Officer with strong organizational, communication, and problem-solving abilities. Well-versed in file and schedule management, eager to improve operational efficiency for the organizations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Administration Officer
National Bank of Oman
01.2022 - Current
- Managed employee documentation, retention records, and access ID issuance for 500+ staff.
- Streamlined cross-departmental administrative processes, reducing paperwork delays.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
Corporate Digital Banking Relationship Manager
National Bank of Oman
01.2019 - 01.2022
- Onboarded 200+ corporate clients to digital platforms, improving service efficiency.
- Trained 50+ clients on digital tools, increasing platform adoption.
Receptionist & Security Officer
National Bank of Oman
01.2015 - 01.2019
- Handled 100+ daily client inquiries, ensuring seamless front-desk operations.
- Coordinated security protocols for executive visits and high-profile events.
Hotel Receptionist & Guest Relations
Grand Hyatt Muscat
01.2013 - 01.2015
- Managed guest relations, complaints within 24 hours.
Education
Higher National Diploma - Business Administration
College of Banking and Financial Studies
01.2019 - 01.2024
Certificate - Hospitality Program
National Hospitality Institute
Skills
Additional Information
Member of Little Attention Charity & People
Awareness Group (2013 - Present)
Coordinated events for orphaned children
Provided household supplies to families in
need
Prepared and distributed school supplies
to families in need
Member of Saada Organization (2016 -
Present)
Enhanced photography skills through
participation
Member of Naba Al Asala al Omania Team
(Under Sayyida Basma Al Said, 2016 -
Present)
Certification
Appreciation Certificate from One Plus Conferences Seminars
Timeline
Administration Officer
National Bank of Oman
01.2022 - Current
Higher National Diploma - Business Administration
College of Banking and Financial Studies
01.2019 - 01.2024
Corporate Digital Banking Relationship Manager
National Bank of Oman
01.2019 - 01.2022
Receptionist & Security Officer
National Bank of Oman
01.2015 - 01.2019
Hotel Receptionist & Guest Relations
Grand Hyatt Muscat
01.2013 - 01.2015
Certificate - Hospitality Program
National Hospitality Institute
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