Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Maryann Levesque

Middleboro

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Roche Brothers Supermarkets
Bridgewater
06.2025 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Evening Operations Manager

Hannaford Bros. Supermarket
Taunton
06.2021 - 06.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Communicated effectively with team members to address operational challenges promptly.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Responded to information requests from superiors, providing specific documentation.
  • Collaborated with team leaders on quality audits.
  • Delegated work to staff, setting priorities and goals.
  • Closed the location 5 nights weekly, solely responsible for the store as a whole after 5pm.

Food Service Sales Manager

Big Y World Class Market
Kingston
06.2019 - 06.2021
  • Coordinated product demonstrations to showcase new offerings to potential customers.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Trained staff on effective sales techniques and customer service practices.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.
  • Maintained up-to-date knowledge of company's products and services offerings.
  • Managed staff responsible for day-to-day activities related to food service sales operations.
  • Merchandised products and maintained adequate inventory to achieve consistent sales.
  • Resolved customer complaints regarding sales and service.

General Manager

D'Angelo Grilled Sandwiches
Dedham
03.2010 - 04.2019
  • Managed daily operations of the sandwich restaurant for optimal service delivery.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented training programs for new employees on food safety and customer service.
  • Oversaw inventory management to maintain stock levels and reduce waste.
  • Ensured compliance with health regulations and company policies across all operations.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • I PREVIOUSLY HELD THIS ROLE WITH D'ANGELO GRILLED SANDWICHES FROM AUGUST 1991-JANUARY 1998.

General Manager

Middleboro Dairy Queen
Middleboro
04.1999 - 12.2009
  • Trained and developed staff on customer service standards and operational procedures.
  • Established efficient workflows to improve team productivity and operational efficiency.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Conducted performance evaluations to support employee development and retention strategies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Arts - Communications

Westfield State University
Westfield, MA
05-1991

Skills

  • Inventory management
  • Sales analysis
  • Staff training
  • Customer relationship management
  • Merchandising strategy
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Process improvement
  • Effective communication
  • Strategic planning
  • Employee mentorship
  • Disciplinary techniques
  • Marketing
  • Task delegation
  • Recruiting and interviewing
  • Work prioritization
  • Documentation and reporting
  • Operations management
  • Safety procedures
  • Key performance indicators
  • Schedule preparation
  • Emergency response
  • Staff development
  • Verbal and written communication
  • Workforce management
  • Goal setting
  • Brand management
  • Budget control
  • Policy implementation
  • Coaching and mentoring
  • Staff management
  • Decision-making
  • Employee onboarding

Certification

  • ServSafe Certification
  • Choke Saver Certification

References

References available upon request.

Timeline

Assistant Store Manager

Roche Brothers Supermarkets
06.2025 - Current

Evening Operations Manager

Hannaford Bros. Supermarket
06.2021 - 06.2023

Food Service Sales Manager

Big Y World Class Market
06.2019 - 06.2021

General Manager

D'Angelo Grilled Sandwiches
03.2010 - 04.2019

General Manager

Middleboro Dairy Queen
04.1999 - 12.2009

Bachelor of Arts - Communications

Westfield State University

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Maryann Levesque