Maryann Sonoiki
Worcester
Summary
Dynamic Senior Director of Operations, excelling in operational transformation and performance management. Achieved full compliance during CMS audits while enhancing patient engagement strategies. A passionate leader skilled in team development and regulatory compliance, driving impactful improvements in care delivery and staff engagement.
Overview
12
12
years of professional experience
Work History
Founder
Sono Flower Wall
01.2024 - Current
- Created a small business offering custom floral wall rentals for weddings and events.
- Developed brand presence and built a growing client base across Massachusetts.
Senior Director of Operations
Cityblock Health
01.2020 - Current
- Lead market operations for OneCare and SCO programs, overseeing 175+ multidisciplinary staff.
- Manage financial performance and KPIs in patient engagement, assessments, and care plan quality.
- Partner with clinical leadership to align operations with value-based contract and care delivery goals.
- Drive process improvements that strengthen productivity, compliance, and patient outcomes.
Director of Care Management
Cityblock Health
10.2023 - 01.2025
- Directed two care team structures (Longitudinal Care + HUB operations), managing 150+ staff.
- Led CMS audit preparation and execution, achieving full compliance with zero variances.
- Improved patient engagement and assessment completion through targeted strategies.
- Optimized provider scheduling workflows, improving efficiency and alignment.
Manager of Operations
Cityblock Health
04.2022 - 10.2023
- Oversaw KPI reporting and SLA compliance for market operations.
- Designed and implemented workflows that enhanced coordination and care model effectiveness.
- Partnered with medical and nursing leaders to strengthen integration of care delivery.
Care Team Lead
Cityblock Health
10.2020 - 04.2022
- Managed frontline care teams, coaching staff to improve patient engagement and outcomes.
- Supported deployment of new workflows to increase care plan adherence.
Community Director
Devereux Advanced Behavioral Health
02.2019 - 02.2020
- Directed operations of 6 residential programs serving youth with complex psychological, emotional, and behavioral needs, including those on the autism spectrum.
- Managed and developed 50+ staff, ensuring compassionate supervision and consistent therapeutic engagement.
- Strengthened program safety and compliance while improving staff retention and operational consistency.
- Partnered with clinical teams and families to integrate therapeutic interventions and individualized care plans.
Program Director
Devereux Advanced Behavioral Health
01.2017 - 02.2019
- Oversaw multiple residential programs supporting youth with developmental and behavioral needs.
- Led quality improvement efforts that enhanced daily living support, therapeutic engagement, and overall program outcomes.
- Supervised staff training and development to maintain safety, therapeutic consistency, and compliance.
- Cultivated collaborative relationships with clinicians, families, and community providers.
Program Manager
Devereux Advanced Behavioral Health
01.2015 - 01.2017
- Directed daily operations for specialized residential programs, overseeing staff performance and resident safety.
- Ensured delivery of therapeutic interventions, positive behavior support, and daily living skills development.
- Monitored program compliance and supported preparation for audits and licensing reviews.
Assistant Program Manager
Devereux Advanced Behavioral Health
04.2013 - 01.2015
- Supervised frontline staff in group homes, ensuring safe and therapeutic environments for youth.
- Supported individualized care plans, teaching life skills and reinforcing positive behaviors.
- Assisted with staff onboarding and mentorship to promote consistency of care and documentation standards.
Education
MBA - Health Care Administration
Fitchburg State University
Fitchburg, MA06-2022
BS - Public Health
University of Massachusetts Amherst
Amherst, MA06-2011
Skills
- Executive Leadership & Team Development
- Culture Building & Staff Engagement
- Operational Transformation & Process Improvement
- Performance Management & KPI Oversight
- Regulatory Compliance & Audit Readiness
- Patient-Centered Care & Equity
Timeline
Founder
Sono Flower Wall
01.2024 - Current
Director of Care Management
Cityblock Health
10.2023 - 01.2025
Manager of Operations
Cityblock Health
04.2022 - 10.2023
Care Team Lead
Cityblock Health
10.2020 - 04.2022
Senior Director of Operations
Cityblock Health
01.2020 - Current
Community Director
Devereux Advanced Behavioral Health
02.2019 - 02.2020
Program Director
Devereux Advanced Behavioral Health
01.2017 - 02.2019
Program Manager
Devereux Advanced Behavioral Health
01.2015 - 01.2017
Assistant Program Manager
Devereux Advanced Behavioral Health
04.2013 - 01.2015
MBA - Health Care Administration
Fitchburg State University
BS - Public Health
University of Massachusetts Amherst
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