Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Zachara

Southbridge

Summary

Dynamic and results-driven professional with extensive experience at Mattress Firm, excelling in multi-location management and talent acquisition. Proven track record in driving sales growth and enhancing client relationships, leveraging strong leadership skills and financial oversight to achieve key performance indicators. Committed to fostering exceptional customer experiences and team development.

Overview

18
18
years of professional experience

Work History

Store Manager

Mattress Warehouse
Sturbridge
05.2025 - Current
  • Establish clear priorities and objectives while delegating tasks to staff effectively.
  • Monitor storewide merchandising benchmarks to uphold operational excellence.
  • Deliver exceptional customer service, adhering to standards to maximize sales.

Senior Store Manager

Mattress Firm
Sturbridge/ Worcester
05.2021 - 04.2025
  • Drive individual and multi-sales performance and KPIs.
  • Train and coach employees in sales, product knowledge, and operational activities, providing constructive feedback; quarterly and annual performance reviews, and individual development plans.
  • Create multi-store schedules to drive goals and profitability.
  • Maintain customer relations during the sale and post-purchase, including problem resolution.
  • Create an environment where customers are always at the forefront and have an exceptional experience.
  • Assist in multi-store staffing, interviewing, and hiring qualified candidates.
  • Conduct workforce operational activities on a daily basis.
  • Ensure multi-store execution of product merchandising, marketing, and POP standards.
  • Partner with the District Manager to plan, implement, and monitor both stores' social media strategy to positively impact brand awareness and increase sales.
  • Enforce all safety policies and procedures.
  • Maintain updated knowledge through continuing education and advanced training for both me and my team.

New Hire Trainer

Mattress Firm
03.2022 - 04.2025
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Prepared reports summarizing key findings from each stage of the onboarding process.
  • Developed and implemented new hire training plans for employees.
  • Monitored progress of each individual trainee during the onboarding period to ensure they are meeting expectations.
  • Mentored and coached newly hired employees in their roles and responsibilities.
  • Identified areas where additional training may be needed for successful integration into the workplace culture.
  • Utilized role-playing, vendor workshops, and continued one-on-one training to present information in a variety of instructional techniques and formats for all learning styles.
  • Conducted orientations for new hires, introducing them to company policies and procedures.
  • Conducted follow-up sessions to ensure that new hires were properly assimilating into the workplace environment, with weekly discussions with their manager.

Area Sales Manager

Mattress Firm
02.2017 - 04.2021
  • Led, coached and developed employees to achieve sales goals.
  • Manage team performance with accountability for achieving personal sales goals, demonstrating company values, upholding the company mission, and supporting company initiatives.
  • Lead store visits with the District Manager and/or Company Executives, identifying areas of success and also opportunities.
  • Achieve or exceed multi-store financial targets through effective execution and world-class customer service at all levels.
  • Follow all company policies, and execute all company standards on appearance, functionality, and brand representation.
  • Manage inventory and shrinkage levels through monthly counts.
  • Execute the company-selling program and initiatives, including continued education as needed.
  • Assist in store openings, remodels, and closings.
  • Prepare weekly business development plans for each store.
  • Conduct weekly pre-shift calls for my area and the district.
  • Provided training and guidance on product knowledge, selling techniques, and customer service through one-on-one sessions and vendor workshops.

District Sales Manager

Sleepy’s
05.2007 - 01.2017
  • Developed budgets for each store in the district based on projected revenue goals- average district was from 10-15 stores
  • Identified potential new markets and customers that could be tapped into for increased revenue growth.
  • Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Review team performance during store visits, and provide additional training and development as needed.
  • Maintain company store appearance standards throughout the district, including periodic floor moves as needed.
  • Manage new store openings, remodels, and closings.
  • Develop a bench for promotability for future openings and internal promotions.
  • Develop and implement in-store strategies to negate competitors' efforts, including secret shops by both my team and me.
  • Utilized a company code system where the team had to call me if a customer was walking, or if we needed to take a deeper cut in price for the district to make sure every deal was taken, and using a credible drop.

Education

Bachelor of Science - Elementary Education

Worcester State University
Worcester, MA
05-1977

Skills

  • Financial oversight
  • Sales projections
  • Inventory oversight
  • Training and development
  • Merchandising strategies
  • Leadership skills
  • Key performance indicators tracking
  • Talent acquisition
  • Performance assessment
  • Multi-location management
  • Client relationship excellence
  • Business growth

Timeline

Store Manager

Mattress Warehouse
05.2025 - Current

New Hire Trainer

Mattress Firm
03.2022 - 04.2025

Senior Store Manager

Mattress Firm
05.2021 - 04.2025

Area Sales Manager

Mattress Firm
02.2017 - 04.2021

District Sales Manager

Sleepy’s
05.2007 - 01.2017

Bachelor of Science - Elementary Education

Worcester State University

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Maryann Zachara