Mason Roy
Somerset
Summary
Results-driven Customer Pickup Team Leader with a proven track record in team supervision and conflict resolution. Committed to enhancing operational efficiency and customer satisfaction through effective communication and mentorship.
Overview
9
9
years of professional experience
Work History
Customer Pickup Team Leader
Jordan's Furniture
Taunton, MA
06.2017 - Current
- Led team to achieve operational targets through effective resource allocation and workflow management.
- Implemented process improvements resulting in enhanced efficiency and reduced turnaround times.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined communication between departments to ensure alignment on project goals and deadlines.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Old Colony Reginal Vocational Technical High School
Rochester, MA06-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Team supervision
- Complex Problem-solving
- Safety
Timeline
Customer Pickup Team Leader
Jordan's Furniture
06.2017 - Current
High School Diploma -
Old Colony Reginal Vocational Technical High School