Mateo Muñoz Quintero
Saugus
Summary
Dynamic and customer-focused professional with a proven track record in hospitality and logistics, including impactful roles at Discoteca Canalon. Excelled in enhancing guest experiences and streamlining service operations. Demonstrates exceptional customer service and strong work ethic, adept at fostering positive relationships and maintaining high cleanliness standards. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Discoteca Canalon
08.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Multi-Purpose Employee
Taller Industrial
06.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Delivery Driver
Berpa
10.2019 - 05.2022
- Used handheld devices to track and confirm delivery status.
- Delivered packages on time by planning optimal delivery routes.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
GED -
Institucion Educativa Previa
Medellin, Antioquia Colombia06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Food running
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Server/Bartender
Discoteca Canalon
08.2023 - 12.2024
Multi-Purpose Employee
Taller Industrial
06.2022 - 12.2022
Delivery Driver
Berpa
10.2019 - 05.2022
GED -
Institucion Educativa Previa
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