Matheus Cotto
Concord
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Oliveira's Restaurant
05.2021 - Current
- Deliver high-quality service in a high-volume, fast-paced environment, ensuring customer satisfaction and repeat business.
- Multitask effectively by managing customer needs, maintaining a clean and organized dining area, and supporting team operations.
- Recommend food and beverage pairings based on customer preferences, contributing to increased sales.
- Recognized by management for reliability, strong communication, and ability to thrive under pressure.
FrontDesk
Studio M Spa
07.2021 - 04.2022
- Managed front desk operations, including answering calls, greeting clients, and scheduling appointments.
- Supported daily administrative functions: drafting contracts, handling payments, and managing invoices and emails.
- Coordinated calendars and provided organizational support to the team, helping optimize scheduling efficiency.
- Contributed to a positive client experience by maintaining professionalism and ensuring smooth check-in processes.
Marketing Content Creator
Raissa & Co
05.2019 - 04.2021
- Developed and executed digital marketing campaigns focused on branding and customer engagement.
- Managed social media channels and created daily content, driving consistent follower growth and engagement.
- Oversaw Google Business and paid traffic initiatives, optimizing visibility and return on investment.
- Implemented cost-saving measures in advertising strategies, reducing unnecessary expenses while maintaining results.
Education
Marketing and Advertising
Universidade Unigranrio
01.2020
Skills
- Customer Service & Sales (High-volume service, upselling, client satisfaction)
- Administrative Support (Scheduling, invoicing, contract drafting, payment processing)
- Marketing & Digital Media (Social media management, content creation, paid ads, Google Business)
- Languages: Native Portuguese, Fluent English, Intermediate Spanish
- Strong Communication, Multitasking, and Team Collaboration
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
FrontDesk
Studio M Spa
07.2021 - 04.2022
Server
Oliveira's Restaurant
05.2021 - Current
Marketing Content Creator
Raissa & Co
05.2019 - 04.2021
Marketing and Advertising
Universidade Unigranrio
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