MATHEUS SANTIAGO BRANCO
Imperatriz, Maranhao
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
Bradesco Bank
03.2022 - Current
- Serve the customer at the bank agency performing bank services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Automotive Sales Consultant
Self-employeed
10.2022 - 10.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
Sales Consultant
Telefonica Group
04.2021 - 01.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Sales Consultant
Educational Cogna
07.2019 - 10.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
Degree in Physical Education - Health And Physical Education
Unisulma
Imperatriz, Maranhao, Brazil01.2018
Skills
- Cash Counting
- Customer Needs Assessment
- Asset Management
- Data Inputting
- Customer Relationship Management
- Multitasking capabilities
- Lease negotiations
- Lead generation
Certification
- Certified Anbima Professional (CPA-20). ANBIMA Brazil - 2022.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Automotive Sales Consultant
Self-employeed
10.2022 - 10.2023
Bank Teller
Bradesco Bank
03.2022 - Current
Sales Consultant
Telefonica Group
04.2021 - 01.2022
Sales Consultant
Educational Cogna
07.2019 - 10.2020
Degree in Physical Education - Health And Physical Education
Unisulma
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