Mathew Malone
Medway,MA
Summary
I thrives in supportive, hands-on settings that allot me the freedom to learn in a creative way. I'm looking to transition into new fields after over a decade in caregiving. That decade has helped me further develop strong communication, time management, and reasoning skills; along with the ability to manage daily care routines effectively. I aim to bring these transferrable skills to a new role, contributing to a positive addition to any work environment.
Overview
20
20
years of professional experience
Work History
Caregiver/household Manager
Self-employeed
08.2012 - Current
- Managed children’s schedules for school and related activities. Also manage conflict resolution, and assist with homework/projects.
- Maintained and cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained the property via landscaping and home improvement projects.
- Preformed dressing guidance, grooming, meal preparation, and medication reminders.
- Prioritizing time to address urgent situations. Communicating clearly to those I am working with in order to achieve our goals and immediately adapt when problems arise.
Sales associate, Floor Manager
Blick Art Martials
03.2008 - 08.2012
- Responsible for store efficiency, sales and customer satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Bouncer/Doorman, Bartender/Lead Barback
Harper’s Ferry: Bar and Live Music Venue
05.2008 - 10.2010
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Served high customer volumes during special events, nights, and weekends.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Night Crew Manager
Shaw’s Super Market
01.2007 - 12.2007
- Improved employee morale by fostering an atmosphere of mutual respect and open communication between team members.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
- Mentored new employees, providing comprehensive training on store policies, procedures, and systems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Night Crew Manager
Shaw’s Super Market
06.2006 - 01.2007
- Contributed to store''s overall success through diligent work ethic, attention to detail, and commitment to excellence.
- Enhanced team productivity with strong communication skills and collaboration on assigned tasks.
- Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
- Promoted positive workplace culture through respectful interactions with colleagues and supervisors.
- Facilitated efficient unloading of delivery trucks, minimizing delays in restocking merchandise on the sales floor.
- Exhibited strong organizational skills in managing inventory records, tracking stock levels, and updating documentation as needed.
- Certified in Forklift classes 1-3.
- Ensured timely completion of nightly tasks by effectively managing time and prioritizing duties.
Night Crew Member
Shaw’s Super Market
06.2005 - 06.2006
- Played an integral role in achieving company goals by consistently maintaining high standards of quality and performance during overnight shifts.
- Facilitated efficient unloading of delivery trucks, minimizing delays in restocking merchandise on the sales floor.
- Streamlined restocking procedures by coordinating closely with day crew members on inventory needs.
- Consistently met deadlines for completing nightly tasks, ensuring store was ready for business the following day.
- Exhibited strong organizational skills in managing inventory records, tracking stock levels, and updating documentation as needed.
- Demonstrated flexibility in adapting to changes in schedule or workload as needed during peak seasons or unexpected events.
- Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
- Ensured timely completion of nightly tasks by effectively managing time and prioritizing duties.
Education
Illustration/Animation
Art Institute of Boston
Boston, MA02.2005
Diploma - undefined
Terryville High School
Terryville, CT01.2001
Skills
- Respectful and compassionate
- Time management
- Dependable and responsible
- Problem-solving
- Multitasking and organization
- Team leadership
Timeline
Caregiver/household Manager
Self-employeed
08.2012 - Current
Bouncer/Doorman, Bartender/Lead Barback
Harper’s Ferry: Bar and Live Music Venue
05.2008 - 10.2010
Sales associate, Floor Manager
Blick Art Martials
03.2008 - 08.2012
Night Crew Manager
Shaw’s Super Market
01.2007 - 12.2007
Assistant Night Crew Manager
Shaw’s Super Market
06.2006 - 01.2007
Night Crew Member
Shaw’s Super Market
06.2005 - 06.2006
Diploma - undefined
Terryville High School
Illustration/Animation
Art Institute of Boston
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