Matilde Laboy
Springfield
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
Sixteen Acres Healthcare Center
215 Bicentennial Highway Springfield,Mass,01109
05.2024 - Current
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring, maintaining accurate records.
- Supported mobility and personal hygiene needs, enhancing residents' quality of life through individualized attention.
- Participated in training new staff members, sharing best practices for patient care and operational procedures.
- Maintained cleanliness and organization of patient areas, contributing to a safe and welcoming environment.
- Monitored changes in resident conditions, promptly reporting concerns to nursing staff for timely interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA/HHA
Excel Nursing Services
4 Stony Hill Rd Wilbraham,MA,01095
01.2021 - 12.2022
- Educated patients and families on healthcare practices and proper use of medical equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
PCA
Eric Tainer
9 Jerilis Drive Springfield,MA,01119
01.2018 - 12.2020
- Communicated effectively with patients and families, fostering trust and cooperation.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Home Health Aide
Apex Health Services
1985 Main St Springfield,Ma,01103
03.2017 - 12.2019
- Developed individualized care plans to meet specific client needs and preferences.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Housekeeper
Roadway Inn
5995 W.Irlo Bronson Way Kissimmee,Fl,34747
04.2013 - 12.2015
- Maintained cleanliness and organization of guest rooms and common areas, ensuring high standards of hygiene.
- Operated cleaning equipment and utilized appropriate chemicals for various surfaces, enhancing safety and efficiency.
- Coordinated laundry services, managing inventory of linens and towels to meet operational demands.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of excellence in service delivery.
- Resolved guest complaints related to housekeeping promptly, enhancing overall guest experience through proactive service recovery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Customer Service Representative
Ross Dress for Less
5295 International Drive
12.2014 - 07.2015
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and prompt service.
- Trained new staff on operational procedures, enhancing team efficiency and customer engagement.
- Assisted in inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Processed transactions quickly and accurately, contributing to a streamlined checkout experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Life Insurance Agent
AIL Insurance
2400 Sand Lake Rd Orlando,Fl,32809
10.2013 - 06.2014
- Developed customized insurance plans to meet client needs and preferences.
- Conducted comprehensive needs assessments to identify coverage gaps for clients.
- Educated clients on policy options, benefits, and claims processes.
- Built and maintained strong relationships with clients through effective communication and follow-up.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Education
GED -
Springfield Technical Community College
Springfield, MASkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- End-of-life care
- Patient transfers
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Multitasking and organization
- Active listening
- Conflict resolution
- Lifting and transferring
- Infection control practices
- Toileting assistance
- Reliable team player
- Recording vital signs
- Safety precautions
- Bowel Regimen
- Catheter Care
- Hoyer Lift
- Sit to Stand
Certification
- CNA - Certified Nurse Assistant
- Alzheimers and Dementia Training
- HHA
- BLS certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Sixteen Acres Healthcare Center
05.2024 - Current
CNA/HHA
Excel Nursing Services
01.2021 - 12.2022
PCA
Eric Tainer
01.2018 - 12.2020
Home Health Aide
Apex Health Services
03.2017 - 12.2019
Customer Service Representative
Ross Dress for Less
12.2014 - 07.2015
Life Insurance Agent
AIL Insurance
10.2013 - 06.2014
Housekeeper
Roadway Inn
04.2013 - 12.2015
GED -
Springfield Technical Community College