Matthew Connolly
Boston
Summary
Dynamic Senior Account Manager with Verizon Business Group, excelling in business development and customer relations. Proven track record in enhancing client satisfaction and retention through strategic partnership development and effective territory management. Adept at resolving complex issues, driving growth, and aligning customer needs with company objectives.
Overview
4
4
years of professional experience
Work History
Senior Account Manager - Business Sales
Verizon Business Group
05.2022 - Current
- Responsible for end-to-end account management for a portfolio of business accounts in the Greater New York City and Boston area.
- Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Account Manager - Business Sales
Verizon Business Group
01.2021 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Biology
Providence College
Providence, RI05-2013
Skills
- Business development
- Schedule management
- Customer relations
- Partnership development
- Territory management
Timeline
Senior Account Manager - Business Sales
Verizon Business Group
05.2022 - Current
Account Manager - Business Sales
Verizon Business Group
01.2021 - 05.2022
Biology
Providence College
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