Matthew Anthony Keohan
Sandwich
Summary
Experienced technical support professional with robust background in troubleshooting and client assistance. Consistently enhances system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Support Engineer
21st Century Software (21CS)
07.2023 - Current
- Expert at SQL, REXX, Java, Python, ISPF, TSO interface.
- Duties included being assigned to the software product IZPCA (IBM Z Performance and Capacity Analytics), and giving clients support on any questions/issues they are having.
- Prepare and presented Excel spreadsheets for meetings with the research and development team on client cases and code fixes that are waiting to be applied and shipped to clients.
- Working alongside large corporations within the U.S., as well as internationally. A few examples: Morgan Stanley, Ford, Santander, AMEX, Bank of America.
Sales Representative/Purchaser
Stonewood Products
07.2022 - 05.2023
- Organizing store showroom creating increase product turnover and sales.
- Delivering counter sales to customers in need of service.
- Advising on products and assisting with customer project design.
- Gathering ideas and sharing with the sales team and management for further discussion.
- Managing product costs and inventory.
- Calculating and setting product buy and sell price using the companies set policies for price margin.
- Invoicing customer orders using Biz Track.
- Active Communication with contacting suppliers about project ideas and store showroom renovation/product display.
Food and Beverage Server
The Kraft Group
07.2022 - 01.2023
- Reported to designated suites within Gillette Stadium, serving those who bought out the suites for events being held. Some events were held outside the stadium which involved travel.
- Duties included serving, bartending, and hosting on average 20 suites/20 people per suite, and hundreds of people for events outside the stadium.
- Events worked: New England Patriots games/events, concerts, 2022 U.S. Open, New England Revolution games/events.
Sales Agent
Mosquito Squad
04.2019 - 06.2022
- Began role with company as pesticide applicator, quickly promoted to trainer and gaining responsibilities of all new staff members.
- Implemented the applicator protocol learned over the years to the sales industry.
- Managed the customer data-base to process annual customer contract renewals.
- Marketed contract service rates, answering customer questions, and fielding customer concerns.
- Pitched product and service to new clients daily.
- Developed and maintained an 80% renewing rate for existing customers and 50%+ selling rate for new customers.
Pesticide Trainer
Mosquito Squad
08.2020 - 12.2021
- Promoted to Lead Associate
- Performed duties of a pesticide applicator
- Lead trainer for new hires, up to 5 new hires per week
- Achieved positive associate metrics achieving and maintaining a
- Participated in achieving and maintaining position of top 1% franchise nationally
Pesticide Applicator
Mosquito Squad
04.2019 - 07.2021
- Performed the duties of applicator spraying pesticide to residential properties
- Sprayed up to 20 properties daily
- Traveled daily to franchise service area covering all of Massachusetts
- Achieved and maintained high customer satisfaction receiving both weekly and monthly recognition
Education
Bachelor of Science - Business Administration in Accounting/Economics
Fitchburg State University
Fitchburg, MA05.2022
Skills
- IBM certifications
- SQL REXX
- Python
- JCL IBM exclusive
- Microsoft Excel
- Sales Force
Websites
Timeline
Support Engineer
21st Century Software (21CS)
07.2023 - Current
Sales Representative/Purchaser
Stonewood Products
07.2022 - 05.2023
Food and Beverage Server
The Kraft Group
07.2022 - 01.2023
Pesticide Trainer
Mosquito Squad
08.2020 - 12.2021
Sales Agent
Mosquito Squad
04.2019 - 06.2022
Pesticide Applicator
Mosquito Squad
04.2019 - 07.2021
Bachelor of Science - Business Administration in Accounting/Economics
Fitchburg State University
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