Matthew Fournier
Sandwich
Summary
Results-driven Manager with extensive experience in customer service, team leadership, and staff management. Successfully mentored and trained new employees, resolving customer complaints quickly and efficiently. Managed daily operations, scheduling, and budgeting, utilizing strong analytical and problem-solving skills to address operational issues. Exceptional communicator with excellent time management and decision-making abilities.
Overview
2027
2027
years of professional experience
Work History
Dishwasher/Prep Cook
Daniel webster inn
Sandwich
09.2025 - Current
- Operated dishwashing machines to maintain a steady flow of clean dishes for timely service.
- Ensured cleanliness of dishes, utensils, and kitchen equipment to support kitchen operations.
- Provided clean cookware and utensils to kitchen staff, enhancing workflow during peak hours.
- Trained new staff on proper dishwashing techniques and equipment usage.
- Sanitized surfaces after each use following standard sanitation practices.
- Followed safety and sanitation guidelines to uphold health standards in the kitchen.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Prepared ingredients according to recipes and specifications.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Operated kitchen equipment and tools safely and effectively.
- Collaborated with team members to ensure timely meal service.
- Assisted chefs in cooking and plating dishes efficiently.
- Operated grills, ovens, and other kitchen equipment to prepare meals.
- Followed recipes to prepare meals according to customer specifications.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
MANAGER
Dunkin
Sandwich
11.2023 - 09.2025
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Delegated and prioritized tasks among departmental employees to enhance workflow and accountability.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Communicated plans and actions to meet departmental goals.
- Created opportunities for personal growth, enabling employees to achieve results and meet established goals.
- Mentored and trained new employees on company policies and procedures.
- Trained and orientated employees, fostering confidence and facilitating quicker adaptation to job roles.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Utilized strong analytical and problem-solving skills to address operational issues.
ASSISTANT MANAGER
Dunkin
Sandwich
12.2022 - 11.2024
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Oversaw daily store operations, managing staff and monitoring inventory levels.
- Monitored inventory and replenished stock to meet customer demand.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coordinated new employee training and conducted performance reviews to assess development.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
CREW MEMBER
Dunkin
Sandwich
02.2022 - 01.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
Housekeeper/Breakfast Line Cook
Cranberry Gardens Inn
Wareham
2017 - 2021
- Cleaned guest rooms to ensure a welcoming environment for all visitors.
- Restocked supplies and toiletries to maintain high standards of service.
- Reported maintenance issues promptly to enhance guest comfort and safety.
- Organized cleaning schedules to optimize workflow and meet demands.
- Maintained inventory of cleaning supplies for efficient operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Prepared a variety of breakfast items following standardized recipes.
- Assisted in inventory management for breakfast ingredients and supplies.
- Assisted with inventory management of kitchen supplies and equipment when necessary.
Education
HIGH SCHOOL DIPLOMA -
Wareham high
Wareham, MA09.2018
Skills
- Customer service
- Time management
- Staff management
- Team leadership
- Decision-making
- Verbal and written communication
References
References available upon request
Languages
English, Native
Timeline
Dishwasher/Prep Cook
Daniel webster inn
09.2025 - Current
MANAGER
Dunkin
11.2023 - 09.2025
ASSISTANT MANAGER
Dunkin
12.2022 - 11.2024
CREW MEMBER
Dunkin
02.2022 - 01.2023
Housekeeper/Breakfast Line Cook
Cranberry Gardens Inn
2017 - 2021
HIGH SCHOOL DIPLOMA -
Wareham high