Matthew Harris
Malden
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Key Holder/Lead Stylist
Club Monaco
Prudential Mall
01.2022 - Current
- Maximize personal sales at all opportunities.
- Provide a friendly and welcoming environment.
- Meet and exceed personal sales and metric expectations.
- Be a team player and keep stores best interest top of mind.
- Demonstrate how new product can mix with existing stock and previous purchases.
- Communicate product and customer feedback to managers.
- Apply Point of Sale knowledge to process needed transactions.
- Handle multiple customers at fitting rooms by following all policies and procedures.
- Demonstrate effective phone etiquette through customer service.
- Ensure ease of customer experience through visual presentation and overall store maintenance.
- Assist in the execution of the brand integrity and visual standards set by the company.
- Attend and participate in store flips.
- Clean, vacuum, fold, size, steam, replenish as assigned.
- Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes.
- Maintain a professional appearance consistent with established dress code and image guidelines.
- Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures.
- Exemplary dress code and exudes company aesthetic.
- Cultivates client relationships to generate personal sales.
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
Sales Associate/Stylist
J.Crew
Cambridgeside Galleria/Copley Mall
01.2018 - 01.2020
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
Associate Store Manager
United Colors of Benetton
Copley Mall/Newbury Street
01.2007 - 01.2012
- Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
- Drive profitable sales through forecasting and scheduling.
- Manages store budget for daily operations in support of the P&L.
- Builds highly productive teams through sourcing, selecting and developing people.
- Accountable for team performance through coaching and feedback.
- Teaches and trains to build capabilities.
- Leads the implementation and execution of all Standard Operating Procedures and initiatives.
- Creates an inclusive environment.
- Implements action plans to maximize efficiencies and productivity.
- Performs Service Leader duties.
- Represents the brand and understands the competitors.
- Promotes community involvement.
- Leverages OMNI to deliver a frictionless customer experience.
- Ensures all compliance standards are met.
Education
Bachelor of Arts - Psychology/African-American Studies
Northeastern University
Boston, Massachusetts, MA 09.1996 - 05.2000
Skills
- Interpersonal skills
- Customer service
- Verbal communication
- Written communication
- Time management
- Attention to detail
- Ability to recognize changing work demands
- Goal oriented
- Focus on creating winning results
Timeline
Key Holder/Lead Stylist
Club Monaco
01.2022 - Current
Sales Associate/Stylist
J.Crew
01.2018 - 01.2020
Associate Store Manager
United Colors of Benetton
01.2007 - 01.2012
Bachelor of Arts - Psychology/African-American Studies
Northeastern University
09.1996 - 05.2000