Matthew Hatch
Northborough
Summary
Dynamic and detail-oriented professional with a strong background in security and customer service.
Ability to work both alone and in teams, able to solve problems independently as well as follow both written verbal instructions and policies.
Able to work varying shifts for extended hours.
Able to meet deadlines within time frames under various working conditions.
Ability to operate motor vehicles safely.
Ability to interact with customers to provide a positive outcome.
Recognized for maintaining high standards and fostering a welcoming environment while effectively managing emergency situations.
Overview
4
4
years of professional experience
Work History
Security Officer
Strongbox Security Services LLC
07.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cook
Raising Cane's Restaurants
09.2023 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Line Chef
Juniper Hills Golf Course
04.2023 - 11.2023
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
- Established positive working relationships with colleagues through effective communication and teamwork strategies.
- Upheld high customer service standards by addressing guest feedback and swiftly resolving any concerns or complaints.
Crew Member Cook
Uno's Chicago Grill
12.2021 - 08.2022
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
Shift Lead
Moe's Southwest Grill
10.2020 - 11.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Criminal Justice
Anna Maria College
Paxton, MANo Degree - Intro To Public Water System Operator
Mass Water Works Association
01-2024
High School Diploma -
Algonquin Regional High School
Northborough, MA06-2022
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
- Complex Problem-solving
Timeline
Security Officer
Strongbox Security Services LLC
07.2024 - 01.2025
Cook
Raising Cane's Restaurants
09.2023 - 07.2024
Line Chef
Juniper Hills Golf Course
04.2023 - 11.2023
Crew Member Cook
Uno's Chicago Grill
12.2021 - 08.2022
Shift Lead
Moe's Southwest Grill
10.2020 - 11.2021
No Degree - Criminal Justice
Anna Maria College
No Degree - Intro To Public Water System Operator
Mass Water Works Association
High School Diploma -
Algonquin Regional High School
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