- Volunteer Work - Was part of the DEI Committee, where we participated in volunteer park cleanup and other community engagement activity
- Historical Exploration
- Video Gaming
- Outdoor Recreation - Golf
Matthew J. Foster
Boxborough
Summary
Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Great Wolf Lodge
Fitchburg, MA
02.2022 - Current
- Excellent communication skills and strong interpersonal skills that allowed establishment of positive relationships with guests and employees.
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained and mentored staff to enhance performance and maintain service standards.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Collaborated with kitchen and front-of-house teams to streamline communication and workflow.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Security Guard
Great Wolf Lodge
12.2019 - 07.2021
- Responsible for the safety and security of all guests, and the building
- Collaborated with local law enforcement for effective incident resolution and reporting.
- Developed incident reports detailing findings and actions taken during shifts.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents and emergencies, maintaining calm under pressure.
- Assisted in training new security personnel on operational procedures and protocols.
Education
Bachelor of Science - Applied Mathematics, Economics
Fitchburg State University
Fitchburg, MA05-2021
Skills
- Extensive skill in Microsoft Office (Word, Excel, PowerPoint)
- Bar operations
- Food and beverage service
- Inventory controls
- Customer service
- Team coordination
- Hospitality
- Staff training
- Team management
- Staff supervision
- Food safety compliance
- Staff scheduling
AWARDS & VOLUNTEER WORK
Pi Mu Epsilon – Math Honor Society – Member, 2019, Order of Omega – Greek Honor Society – Member, 2020, Sigma Tau Gamma – Greek Society – Finance Vice President and Treasurer, 2019
Interests
Timeline
Restaurant Supervisor
Great Wolf Lodge
02.2022 - Current
Security Guard
Great Wolf Lodge
12.2019 - 07.2021
Bachelor of Science - Applied Mathematics, Economics
Fitchburg State University