MATTHEW J. HOGAN
Salem
Summary
Outgoing customer service professional with extensive experience in managing multiple facets of a Food and Beverage operation, both dealing with the public as well as clerical and administrative support.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Brodie’s Seaport
02.2018 - Current
- Crafted and served a diverse range of beverages, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Assisted in training new bartenders on techniques and customer service practices.
- Developed signature cocktails, enhancing menu offerings and customer experience.
- Implemented process improvements that streamlined service efficiency during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Restaurant Manager
SALEM WATERFRONT HOTEL & SUITES
10.2017 - Current
- Supervisor on duty for both breakfast/dinner service staff.
- Ensure superior guest service and address appropriate guest escalations.
- Management of staffing schedules/end of shift settlements.
- Train and onboard new hires.
Shift Supervisor/Sales Associate
CLARKS OF AMERICA
09.2013 - 09.2014
- Maintain and develop strategies to ensure monthly/yearly sales objectives were achieved.
- Assist sales associates with escalations as appropriate.
- Develop and implement new hire training and onboarding programs for employees.
- Maintain and ensure successful inventory management.
Server/Bartender
PORTLAND PIE COMPANY
06.2010 - 01.2014
- Thorough knowledge of menu offerings; including gourmet food, spirits and wine pairings.
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Student Loan Collector
WINDHAM PROFESSIONALS INC.
08.2012 - 08.2013
- Review accounts on a daily basis and maintain all work queue and desk assignments.
- Contact borrowers via telephone to successfully collect delinquent accounts.
- Establish borrower location and contact information via skip tracing if necessary.
- Establish borrower’s ability and willingness to pay and identifying the appropriate repayment program/options available to them.
Department Assistant
ELLIOT HEALTH SYSTEMS
04.2004 - 07.2011
- Acted as a liaison with other departments, patients and doctors in the resolution of day-to-day administrative and operational problems.
- Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
- Responsible for calmly and efficiently executing multiple, competing tasks within a dynamic, service focused environment.
- Successful streamlining of department procedures to increase efficiency and improve service.
Bartender
chef howie’s hobo cafe
06.2008 - 07.2009
- Responsible for efficient operation of a bar, receipt and inventory accountability.
- Strong knowledge of the exact proportions and combinations to utilize in making beverages according to request from cocktail attendants and patrons.
- Ability to rapidly recognize impending lacks of supplies based on a volume of business and covers their timely replacement.
Server
APPLEBEE’S RESTAURANTS
01.2005 - 04.2007
Service Center Bookkeeper
HANNAFORD SUPERMARKETS
05.2000 - 04.2004
- Maintain daily operations of service center counter and office.
- Accountable for balancing and depositing all money acquired by all sales associates in store.
Education
Tip Certification - undefined
BOSTON BARTENDERS SCHOOL OF AMERICA
Nashua, NH06.2005
Diploma with Honors - undefined
RAYMOND HIGH SCHOOL
Raymond, NH06.2003
Skills
- Aloha POS
- DISH Network
- POSI
- Micros
- Microsoft Office
Certification
- TIPS Certified, 2016
- CPR Certified, 2016
Timeline
Bartender/ Server
Brodie’s Seaport
02.2018 - Current
Restaurant Manager
SALEM WATERFRONT HOTEL & SUITES
10.2017 - Current
Shift Supervisor/Sales Associate
CLARKS OF AMERICA
09.2013 - 09.2014
Student Loan Collector
WINDHAM PROFESSIONALS INC.
08.2012 - 08.2013
Server/Bartender
PORTLAND PIE COMPANY
06.2010 - 01.2014
Bartender
chef howie’s hobo cafe
06.2008 - 07.2009
Server
APPLEBEE’S RESTAURANTS
01.2005 - 04.2007
Department Assistant
ELLIOT HEALTH SYSTEMS
04.2004 - 07.2011
Service Center Bookkeeper
HANNAFORD SUPERMARKETS
05.2000 - 04.2004
Tip Certification - undefined
BOSTON BARTENDERS SCHOOL OF AMERICA
Diploma with Honors - undefined
RAYMOND HIGH SCHOOL