Matthew Kulaga
Ashland
Summary
Dynamic professional with extensive experience in customer service and sales, including a proven track record at JD Sports. Skilled in team collaboration, inventory management, and enhancing customer satisfaction. Strong in conflict resolution and active listening, with a focus on delivering positive customer experiences. Effective leader and communicator, consistently driving sales growth and operational success.
Overview
5
5
years of professional experience
Work History
Sneaker Sales/ Stockroom Managment
JD Sports
04.2024 - Current
- Managed stockroom operations, ensuring products were received, organized, and stored efficiently to maintain a smooth inventory flow.
- Provided expert product knowledge on sneakers and athletic wear, guiding customers in selecting the best products for their needs.
- Delivered exceptional customer service by assisting with sneaker sales, helping customers find their desired products, and making recommendations based on preferences and trends.
- Maintained knowledge of current sales promotions, new sneaker releases, and store policies to inform customers and encourage sales.
Busser/Server
TJ's Food and Spirits
06.2020 - 08.2024
- Promoted from Busser to Server based on exceptional performance and dedication to customer satisfaction.
- Provide high-quality service to guests by taking orders, delivering food and drinks, and ensuring a positive dining experience.
- Handle cash and process transactions accurately, including managing tips and splitting checks.
- Resolve customer complaints and issues promptly, ensuring satisfaction and encouraging repeat visits.
Customer Service Associate
Walgreens
09.2022 - 12.2023
- Provided exceptional customer service by assisting customers with inquiries, product recommendations, and resolving issues, ensuring a positive shopping experience.
- Operated the cash register, processed payments accurately, and balanced cash drawers at the end of shifts.
- Stocked shelves, organized product displays, and ensured inventory was neatly arranged and properly labeled.
- Resolved customer complaints and concerns promptly, ensuring customer satisfaction while adhering to company policies prior to permanent store closure.
Commercial Mover
Diamond Relocation
06.2023 - 08.2023
- Assisted in the commercial relocation of schools, offices, and other businesses, ensuring all items were handled with care and transported safely.
- Packed, loaded, and unloaded furniture, equipment, and supplies, ensuring proper organization and protection during transit.
- Worked closely with team members to disassemble and reassemble office furniture, cubicles, and other large items.
- Collaborated with clients to ensure their specific moving needs were met, providing excellent customer service during the entire process.
Education
Bachelor of Arts - Business Communication
Kent State University
Kent, OH05-2028
Skills
- Basic math
- Team management
- Written communication
- Active listening
- Organization
- Verbal communication
- Social perceptiveness
- Conflict resolution
- Critical thinking
- Dependable and responsible
- Analytical
- Excell
Accomplishments
- Earned top 10% in sales in each full month of employment at JD sports
- Two time recipient of employee of the month at Walgreens
- Successfully moved ten schools free of damages
Timeline
Sneaker Sales/ Stockroom Managment
JD Sports
04.2024 - Current
Commercial Mover
Diamond Relocation
06.2023 - 08.2023
Customer Service Associate
Walgreens
09.2022 - 12.2023
Busser/Server
TJ's Food and Spirits
06.2020 - 08.2024
Bachelor of Arts - Business Communication
Kent State University
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