Matthew Lambert
Takeda Pharmaceuticals
Wakefield
14
years of professional experience
Detail oriented business professional currently working as an Analyst in Trade Operations department. Looking to grow within Takeda. Enthusiastic, driven, reliable, conscientious. Effective independently and in a team, easily provides colleague support.
Work History
Analyst, Trade Operations
4 Years 1 Month- Full-service customer service professional covers after hours on rotation, as well as manages daily salesforce case load.
- Collaborates effectively with trade operations team members across various parts of the business.
- Handles incoming phone calls from customers and occasional patients as well as internal stakeholders/key account managers and medical affairs representatives.
- Accurately enters and manages orders in SAP.
- Creates and manages salesforce cases to document workloads including product quality complaints.
- Collaborative working with accounting to reconcile debits and credits.
- Point of contact for various key accounts with large revenue and patient assistance/free of charge orders.
Supply Chain Associate Analyst
1 Year- Served as lead buyer for direct and indirect raw materials in manufacturing of three product lines.
- Assisted in the buying plans for all product lines to ensure safety stock levels stay at an appropriate level.
- Maintained open order spreadsheet.
- Ran weekly inventory reports.
- Ensured accuracy of open order spreadsheet to facilitate timely order processing.
- Compiled weekly inventory reports to ensure accurate stock management.
- Assisted in supplier quality with sourcing duties.
Customer Service Rep/Customer Service Sr. Representative
8 Years- Managed ETEX customer service and inventory within ERP system, serving as point person for customer service matters. Collaborated with finance to ensure accurate billing and completion of cases. Handled distribution controls for ETEX brand and translated orders from DCS to 3PL order portal while managing inventory control, return operations, and material handling.
- Managed incoming emails to address distributor and hospital inquiries. with orders and inquiries from distributors and hospitals.
- Directed inquiries to the appropriate department for resolution. to the proper department when they are sent by mistake.
- Continuously worked with project Denali for a smooth transition of ETEX to Zimmer Biomet.
- Effectively processed a backlog of returns and maintained keeping up with incoming returns in a timely fashion.
- Resolved inquiries related to ETEX customer service. Collaborated with Warsaw customer service teams and management to ensure a smooth transition.
- Collaborated on project Denali to facilitate smooth transition of ETEX operations to Zimmer Biomet.
- Processed backlog of returns and maintained timely handling of incoming returns, ensuring inventory accuracy.
- Compiled and updated sales report to reflect current figures. and billed cases.
Education
BS - Business Administration Marketing Concentration
Skills
Microsoft Office (Word
Excel
PowerPoint
Outlook
OneNote)
JDE
DCS
Windows 3.x – 11
Mac OSX
Photoshop
Lightroom
Microsoft Dynamics Great Plains
Salesforce
SAP.
Analytical thinking
Accomplishments
- Effectively learned the read-only version of the trackwise system to assist the team in reviewing product quality complaints. Reducing back and forth with the PQC agents.
- Learned hybris back office system to assist in creating or rejecting online account requests.
- Learned how to update licenses within SAP.
- Successfully provided backup duties while team members were out of office, like AARF and Hyhub order tracking.
Interests
Special events photographer
skilled use of Canon 5D Mark IV R6 Mark III. Most experienced at live music venues
published on Spin.com
Performer Magazine paper issue and their website performermag.com
Gratefulweb.com
NewEnglandSounds.com
Do617.com and StubStories.net
Timeline
Analyst, Trade Operations
Takeda Pharmaceuticals
07.2022 - CurrentRead More
Supply Chain Associate Analyst
Zimmer Biomet
01.2021 - 01.2022Read More
Customer Service Rep/Customer Service Sr. Representative
ETEX Corporation/Zimmer Biomet
01.2013 - 01.2021Read More
University of Massachusetts
BS from Business Administration Marketing Concentration
Read More