Results-driven individual with a strong background in customer service and operational efficiency. Known for attention to detail and effective team leadership, poised to enhance client relationships and optimize operational processes.
Overview
7
7
years of professional experience
Work History
Owner/Operator of Landscaping business
Acres Landscaping LLC
East Longmeadow
01.2024 - Current
Managed daily operations ensuring efficient workflow and team performance.
Trained staff on operational procedures and customer service best practices.
Evaluated employee performance, providing feedback and support for continuous improvement.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Provided direction and guidance to employees.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Tool and Die Maker
Stanley Black & Decker
East Longmeadow
10.2018 - Current
Interpreted blueprints and technical drawings for tool production.
Utilized CNC machines for accurate tool manufacturing processes.
Conducted quality inspections on finished products to meet standards.
Assisted in training new team members on safety and operational procedures.
Set up and correctly operated tool room machines and equipment.
Perform routine maintenance on tooling equipment to ensure optimal performance.
Utilize precision measuring devices such as micrometers, calipers and dial indicators to verify dimensions of completed products.