Matthew Pardim
Westborough
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Milford Smiles
04.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Greeted and assisted patients with check-in procedures.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Commercial Estimator
Discover Marble & Granite
11.2021 - 10.2023
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Evaluated subcontractor bids to obtain best value for projects.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Collaborated closely with architects and engineers to ensure design intent was accurately incorporated into final cost estimates.
- Reduced errors in bid proposals by meticulously reviewing blueprints, specifications, and other documentation.
Instacart Shopper
Instacart
05.2020 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Worked productively with customers to meet order requirements and service expectations.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Retail Worker
Shaws Star Market
07.2017 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor of Science - Business Administration
University of Massachusetts - Boston
Boston, MA05.2024
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Multitasking ability
- Patient documentation
- Administrative supervision
- Payment Collection
- Cost Reporting
- Labor Cost Analysis
- Vendor relationships
- Blueprint Analysis
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Patient Coordinator
Milford Smiles
04.2024 - Current
Commercial Estimator
Discover Marble & Granite
11.2021 - 10.2023
Instacart Shopper
Instacart
05.2020 - 05.2024
Retail Worker
Shaws Star Market
07.2017 - 08.2019
Bachelor of Science - Business Administration
University of Massachusetts - Boston
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