Matthew Reid
Chicopee,MA
Summary
Enthusiastic, reliable, hard-working, with a passion for continual training and upholding high standards in all aspects, with a focus on customer service.
Property management professional with solid background in handling wide range of residential properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Trinity Property Consultants
08.2021 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Community Manager
Amherst Grove
08.2019 - 08.2021
Direct Support Professional (Level 2)
Pathlight
01.2017 - 08.2019
General Manager
Nourish Wellness Café
08.2018 - 08.2019
General Manager
Panera Bread
01.2016 - 01.2017
Assistant Manager
Panera Bread
01.2015 - 01.2016
General Manager
50s Diner Owned by Pride
01.2012 - 01.2015
Shift Supervisor
Panera Bread
01.2007 - 01.2011
Education
Dual Certificate - Health And Life Coaching
Health Coach Institute
Boise, Idaho09-2025
Graduated -
Chicopee Comprehensive High School
Chicopee, MA01.2008
Skills
- Successfully managed multiple properties simultaneously, including the largest asset in the region
- Trained and developed team members for advancement and to independently manage operations in my absence
- Quickly mastered company policies and procedures and supported others across the region through training via Teams, email, and video chats
- Frequently volunteered for special projects and initiatives across the region
- Demonstrated strong loyalty and commitment to the company, local team, and regional goals
- Traveled on short notice to support company needs across the region whenever requested
Accomplishments
- Maintained occupancy rate for entire length of employment at Social Amherst with an average of 98%-100%
- Consistently ran NIO positive year over year with 2024 ending ~100K over in NOI bringing site to year 7 on the pro forma budget by year 2.5
- Averaged a 60% retention rate in a housing market that averages 40% retention
- Property Of The Year - Student Housing Division 2023
- Weight of The World Student Housing Division 2024-2024
- 4th Place Tali Score The Social Amherst - 2024
- Top Student Property 2024 - J Turner
- Award of Excellence East Pod 2024
Certification
- Ordained Minister
- MAP Certification
- QBS/ De-escalation
Timeline
Property Manager
Trinity Property Consultants
08.2021 - Current
Community Manager
Amherst Grove
08.2019 - 08.2021
General Manager
Nourish Wellness Café
08.2018 - 08.2019
Direct Support Professional (Level 2)
Pathlight
01.2017 - 08.2019
General Manager
Panera Bread
01.2016 - 01.2017
Assistant Manager
Panera Bread
01.2015 - 01.2016
General Manager
50s Diner Owned by Pride
01.2012 - 01.2015
Shift Supervisor
Panera Bread
01.2007 - 01.2011
Dual Certificate - Health And Life Coaching
Health Coach Institute
Graduated -
Chicopee Comprehensive High School
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