Matthew Szenda
Palmer
Summary
Dedicated professional with proven skills in customer service, conflict resolution, and BLS administration. Committed to enhancing user experiences and ensuring safety protocols are upheld in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Zamboni Operator
Amelia Park Arena
Westfield
12.2025 - Current
- Operated Zamboni to ensure smooth ice surfaces for hockey and skating events, enhancing user experience.
- Performed routine maintenance checks on Zamboni, ensuring reliable operation for scheduled events.
- Operated cleaning equipment including vacuums and floor scrubbers to maintain cleanliness and safety standards.
- Maintained cleanliness and sanitation in all assigned areas daily.
Front End Supervisor
Amelia Park Arena
Westfield
04.2024 - Current
- Trained and mentored staff on front-end processes to improve customer engagement.
- Resolved customer inquiries and complaints promptly, contributing to increased customer satisfaction.
- Supervised daily operations to optimize customer service interactions.
- Implemented best practices for maintaining cleanliness and organization at the front end.
Skate Guard
Amelia Park Arena
Westfield
05.2023 - Current
- Supervised skaters to ensure safety and proper conduct on the ice.
- Enforced arena rules to ensure safety and enjoyment for all skaters.
- Administered first aid during skating sessions, ensuring prompt care for any injuries.
- Guided patrons in selecting and using skates, enhancing their overall skating experience.
Screen Printer
The Print Shop
Wilbraham
06.2023 - 08.2025
- Utilized heat press machines to imprint designs on diverse materials, ensuring high-quality outputs.
- Set up equipment and adjusted settings for different fabric types.
- Inspected finished products for defects and upheld production quality standards.
- Executed daily operations with precision and attention to detail.
Sandwich Artist
Subway
Millbury
05.2021 - 08.2023
- Prepared fresh sandwiches following customer specifications and preferences.
- Ensured cleanliness and organization of workstations and dining areas to enhance customer experience.
- Safely operated food preparation equipment, adhering to health and safety standards.
- Monitored inventory levels and restocked supplies to maintain smooth operation during shifts.
Education
Bachelor of Arts - Criminal Justice
Merrimack College
North Andover, MA05-2029
High School Diploma -
Pope Francis Preparatory School
Springfield, MA05-2025
Some College (No Degree) - EMT- B
Northern Essex Community College
Haverhill, MASkills
- Customer service
- Conflict resolution
- Quality control
- Troubleshooting
- Problem-solving aptitude
- First aid administration
- Equipment maintenance
- Safety protocols
- Time management
Certification
- National EMT-B Certification- NREMT, 1/23/2026
- MA EMT-B certification- 2/03/2026
- BLS Provider- American Heart Association, 9/27/2025
- ICS-100: Introduction to the Incident Command System, 12/04/2025
- ICS-200: ICS for Single Resources and Initial Action Incidents, 12/04/2025
- ICS-700: National Incident Management System, An Introduction, 12/04/2025
- ICS-703: NIMS Resource Management, 12/04/2025
Timeline
Zamboni Operator
Amelia Park Arena
12.2025 - Current
Front End Supervisor
Amelia Park Arena
04.2024 - Current
Screen Printer
The Print Shop
06.2023 - 08.2025
Skate Guard
Amelia Park Arena
05.2023 - Current
Sandwich Artist
Subway
05.2021 - 08.2023
Bachelor of Arts - Criminal Justice
Merrimack College
High School Diploma -
Pope Francis Preparatory School
Some College (No Degree) - EMT- B
Northern Essex Community College