Matthew Thompson
Fitchburg,MA
Summary
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
31
31
years of professional experience
Work History
Senior Director of Pharma Services
Alcami Corporation
04.2022 - 01.2025
- Responsible for numerous commercial Calibration and Validation teams located throughout the United States consisting of a total 75 employees
- Responsible for the profit and loss of the Services Department with an annual revenue of ~$15M
- Started new service offerings based in North Carolina
- Implemented a weekly check in with all team members
- Allowing every team to understand what another is doing, offering team-wide updates on all HR related activities, discussing safety issues or incidents, and a 'shout-outs' segment where team members could thank others publicly
- Tracked calibration lab revenue and WIP (work in process) as well as average revenue per hour for field services utilizing Microsoft Power BI
- Mentored and coached team members to unlock potential and enhance individual contributions to organizational goals.
- Oversaw cost-reduction initiatives for improved profitability while maintaining service quality.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Director of Metrology
Masy BioServices
09.2020 - 04.2022
- Responsible for 5 teams consisting of a total 42 employees
- Responsible for the profit and loss of the Metrology Department with revenue exceeding $6M per year
- Reduced wasteful practices and introduced new efficiencies to the team
- Responsible for providing monthly team updates with metrics and accomplishments from all aspects of the department
- Implemented a cross-functional daily check-in to ensure all teams are functional together
- Improved cross-departmental communications throughout the company
- Streamlined workflows to boost productivity across multiple functions.
Associate Director – Change Leader/Transformational Specialist
Sanofi Corporation
10.2017 - 09.2020
- Coached all levels of management in open communication and transparency
- Analyzed ways of working, in all areas of the business, to determine opportunities for improvement
- Drove projects to improve ways of working, focusing on the empowerment and ownership of the projects by the teams that will benefit from the changes
- Utilized Lean tools to drive efficiencies
- Facilitated problem solving sessions, ensuring all voices are heard and all voices matter
- Lead teams to help improve their workplace and make the changes that will positively affect them
- Collaborate, cross-functionally, to problem solve and create a better future state for the organization
- Led cross-functional teams to foster collaboration and enhance project outcomes.
Associate Director - Metrology
Sanofi Corporation
01.2014 - 10.2017
- Managing more than 11000 active instruments throughout the facility
- Responsible for consent decree remediation for the Metrology Department
- Responsible for an annual budget of $3+ mil
- Ensured Metrology related consent decree numbered steps were completed by Metrology on-time
- Responsible for 14 full-time and 2 contracted employees
- Responsible for completing all employee reviews and yearly pay planning on-time
- Ensuring audit observations, both internal and external, are closed on-time
- Calibration Quality System owner
- Strategically focused on improvements to save time and money for the department, while ensuring safety and compliance remained the priority
- Trained in problem solving for all aspects of business-as-usual challenges
Principal Project Manager – Capital Projects
Genzyme Corporation
09.2012 - 01.2014
- Successfully ensured the timely completion of Metrology activities for new Quality Control Microbiology and Chemistry Labs
- Successfully determined of and implemented environmental Process Ranges and Tolerances on-site
- Successfully lead the Environmental Monitoring upgrades throughout the site
- Responsible for making recommendations for instrumentation and programming features for new equipment
- Successfully completed the Fill and Finish decommissioning activities for the site
- Responsible for determining the workload for Metrology related activities and hiring qualified contractors to assist with the additional workload placed on the full time Metrology lab
- Responsible for reviewing design documentation and making recommendations, to designers, for instrumentation and placement of instrumentation ensuring accessibility for PM and calibration activities
- Responsible for reviewing and approving Commissioning Test Pack (CTP) documentation and Validation Protocols
Metrology Manager
Genzyme Corporation
07.2010 - 09.2012
- Started up new overnight and weekend shift operations for the department for full 24/7 coverage
- Responsible for three direct reports and thirteen technicians
- Managed more than 8500 active instruments throughout the facility
- Responsible for Consent Decree remediation for the Metrology Department
- Wrote several Metrology SOP’s (standard operating procedures) to align with Consent Decree activities and requirements
- Ensured Metrology related numbered steps (Consent Decree related) were completed by Metrology prior to their due dates
- Lead entire Metrology lab through a plant-wide shut down
- The Metrology lab calibrated more than 1000 instruments within two weeks and more than 2500 calibration within two months
- Complete all employee reviews and yearly pay planning on-time
- Conferred with auditors from various agencies and explained the Metrology program and methods used on-site
Metrology Supervisor
Genzyme Corporation
11.2006 - 07.2010
- Started up new night shift operations for the department
- Responsible for two direct reports training and development
- Ensured assigned calibrations were completed on time for each of my direct reports
- Developed monthly workload schedule for all lab technicians (8)
- Received the Certified Calibration Technician (CCT) Certification from the ASQ
- Wrote a Metrology Quality Review SOP for the department
- Developed a Temperature Optimization procedure for critical Delta V measurements
- Proficient on Delta V and RS3 systems used onsite, able to train others
Senior Calibration Technician
GlaxoSmithKline Biologicals
05.2005 - 11.2006
- Started up new on-site calibration lab and phased out contractors previously responsible for calibrations
- Responsible for the purchasing of new calibration equipment
- Wrote Standard Operating Procedures to establish calibration procedures for the new calibration lab
- Ensured monthly calibrations are completed by the end of the month
- Implemented a work order system, using Blue Mountain CALMAN 4 software
- Designed new calibration and work order forms, using Crystal Reports 8 software
- Troubleshot, repaired, and installed new and existing process and analytical equipment
- National Air Filtration Association Certified Technician
Instrumentation/Calibration Technician II
Cambrex Bio Science Hopkinton, Inc.
10.2004 - 05.2005
- Scheduled monthly calibrations for the entire site
- Ensured all monthly calibrations were completed by the end of the month
- Responsible for scheduling and performing, new 2800L Fermentation suite, initial calibrations
- Trained co-workers on troubleshooting equipment and use of the Blue Mountain Calibration Manager 4 software
- Performed monthly calibrations, including associated paperwork, in a timely and efficient manner
- Troubleshot and repaired new and existing equipment
Instrumentation/Calibration Technician I
Dow Biopharmaceutical
07.2002 - 09.2004
- Performed NIST traceable calibrations (i.e
- Temperature, pressure, flow, etc...) using various test equipment on a variety of analytical, process, and field instrumentation
- Established calibration criteria for new and replacement equipment
- Responsible for equipment startup, interfacing closely with engineering team members, end users, and the equipment manufacturers
- Troubleshot, repaired, and installed equipment as necessary in a cGMP environment
- Interacted with various departments to organize repairs, replacements, and calibrations in a timely and effective manner that minimizes downtime for equipment
- Created new and modified Standard Operating Procedures for new and existing equipment to maximize productivity
- Led the Instrumentation Department to ensure FDA compliance and completion of calibrations
- Level 1 Certified Control Systems Technician (CCST) as recognized by The International Society of Automation (ISA)
- Coordinated site-wide, morale building activities
- Solved ergonomic inadequacies to help improve efficiency for personnel
Aviation Electronics Technician 2nd Class
United States Navy
01.1994 - 04.2002
- Operated, maintained, and performed system analysis of the Electro Optic Test Set/Bench (EOTS)
- Performed preventive and corrective maintenance on the Navy’s F/18 Hornet – Forward Looking Infrared (FLIR) system troubleshooting to the component level
- Coordinated with fellow technicians on tool accountability, Electrical Static Discharge (ESD) procedures, laser safety, and quality assurance
- Proficient in the use of detailed schematic diagrams, wiring drawings, technical manuals, complying with manufacturer specifications and modifications
- Productive and versatile, able to adapt quickly to new and challenging environments and equipment
- Saved thousands of dollars by repairing items that had been originally deemed un-repairable
Education
BBA - Management
Assumption College
Worcester, MA05.2020
Avionics Intermediate Level Maintenance School
US Navy
Pensacola, FLAvionics Common Core/Basic Electronics
US Navy
Jacksonville, FLSkills
- Collaborative leadership
- Culture transformation
- Team management
- Team building and motivation
- Team building
- Marketing
- Decision-making
- Process improvement
- Identifying and removing wasteful practices
- Problem solving
- Mentoring
Timeline
Senior Director of Pharma Services
Alcami Corporation
04.2022 - 01.2025
Director of Metrology
Masy BioServices
09.2020 - 04.2022
Associate Director – Change Leader/Transformational Specialist
Sanofi Corporation
10.2017 - 09.2020
Associate Director - Metrology
Sanofi Corporation
01.2014 - 10.2017
Principal Project Manager – Capital Projects
Genzyme Corporation
09.2012 - 01.2014
Metrology Manager
Genzyme Corporation
07.2010 - 09.2012
Metrology Supervisor
Genzyme Corporation
11.2006 - 07.2010
Senior Calibration Technician
GlaxoSmithKline Biologicals
05.2005 - 11.2006
Instrumentation/Calibration Technician II
Cambrex Bio Science Hopkinton, Inc.
10.2004 - 05.2005
Instrumentation/Calibration Technician I
Dow Biopharmaceutical
07.2002 - 09.2004
Aviation Electronics Technician 2nd Class
United States Navy
01.1994 - 04.2002
BBA - Management
Assumption College
Avionics Intermediate Level Maintenance School
US Navy
Avionics Common Core/Basic Electronics
US Navy
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