Matthew T. Hughes
Millis
Summary
Motivated and dedicated Business Administration graduate with strong customer service experience and exceptional organizational skills. Seeking an opportunity where I can leverage my expertise in operations and customer relations to contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
Dispatcher / Operations
Tresca Brothers Sand & Gravel
Millis
10.2020 - Current
- Efficiently manage customer orders for upcoming projects and ensure accurate pricing information is provided
- Dispatch trucks to job sites, ensuring timely and accurate delivery of materials
- Coordinate daily operations to ensure smooth workflow and high customer satisfaction
- Address customer inquiries and resolve issues promptly to maintain a positive relationship
Club Concessions Staff
The Kraft Group
Foxborough
12.2018 - 07.2021
- Managed customer orders, ensuring accuracy and timely delivery of food and beverages in a high-paced environment
- Provided exceptional customer service by addressing guest inquiries and ensuring their satisfaction throughout their visit
- Worked collaboratively with team members to maintain clean and organized work areas
Front Desk Agent
Courtyard by Marriott
Milford
03.2017 - 01.2019
- Greeted and checked in guests while ensuring their comfort and addressing any specific needs during their stay
- Managed guest information in the Property Management system, ensuring accurate records and key card issuance
- Assisted with food and beverage orders in the Bistro Restaurant and handled monetary transactions efficiently
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Providence, RI08.2023
Skills
- Customer Service Excellence
- Dispatch and Operations Coordination
- Team Collaboration and Leadership
- Time Management & Multitasking
- Conflict Resolution
Certifications And Skills
- OSHA 10 Certified, Spring 2021
- MSHA Certified, Spring 2021
- Red Cross First Aid and CPR Certified, Fall 2021
- Forklift Certified, Winter 2021
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Strong communication, organizational, and customer service skills
Timeline
Dispatcher / Operations
Tresca Brothers Sand & Gravel
10.2020 - Current
Club Concessions Staff
The Kraft Group
12.2018 - 07.2021
Front Desk Agent
Courtyard by Marriott
03.2017 - 01.2019
Bachelor of Science - Business Administration
Johnson & Wales University