MATTHEW WILLIAMS
Webster
Summary
Dynamic Operations Supervisor with a proven record of implementing process improvements and cost-saving measures. Focused on enhancing team performance and operational effectiveness across multiple states.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
InformData
Kennesaw
07.2022 - Current
- Implemented process improvements to enhance operational effectiveness.
- Monitored staff performance and provided feedback for improvement.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Implemented cost-saving measures throughout the organization's North Atlantic market.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Supervised daily operations to ensure team efficiency and productivity.
- Managed and developed teams across Massachusetts, Maine, New Hampshire, and New York.
- Supervised New York, achieving highest revenue performance across all states in 2024.
- Led transition from conventional research to automation, enhancing turnaround times and reducing costs.
Sports Contributor
Worcester Telegram & Gazette
Worcester
11.2021 - 11.2022
- Covered various fall and winter sports, including basketball, soccer, football, and field hockey.
- Conducted interviews with athletes and coaches to extract insights for articles.
- Adhered to strict deadlines to ensure timely publication of stories.
Court Researcher
InformData
Kennesaw
11.2021 - 07.2022
- Analyzed legal documents to extract relevant case information for clients.
- Managed multiple research requests while maintaining strict deadlines.
- Gathered pertinent information from public records, documents, and other sources.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Census Enumerator
US Census Bureau
Worcester
05.2019 - 10.2021
- Conducted door-to-door surveys to collect demographic data from residents.
- Explained the purpose of the census to ensure participant understanding and cooperation.
- Utilized handheld devices to record responses accurately and efficiently.
- Navigated diverse neighborhoods to reach various populations for data collection.
Assembler
IPG Photonics
Oxford
12.2015 - 11.2019
- Assembled components to create fiber-powered lasers.
- Identify problems that may affect product quality and take corrective action when required.
- Assisted in training new employees on assembly techniques.
- Maintained a clean and organized workspace to promote safety.
- Collaborated with team members to streamline assembly processes.
Education
Bachelor of Arts - Journalism
University of Massachusetts - Amherst
Amherst08-2019
Skills
- Process improvement
- Standard operating procedures
- Staff performance management
- Team development
- Cost reduction strategies
- Operational oversight
- Workflow optimization
- Effective communication
- Data analysis
- Leadership skills
- Problem solving
Timeline
Operations Supervisor
InformData
07.2022 - Current
Sports Contributor
Worcester Telegram & Gazette
11.2021 - 11.2022
Court Researcher
InformData
11.2021 - 07.2022
Census Enumerator
US Census Bureau
05.2019 - 10.2021
Assembler
IPG Photonics
12.2015 - 11.2019
Bachelor of Arts - Journalism
University of Massachusetts - Amherst