Matthew Winslow
Billerica
Summary
Dedicated and friendly business professional with four years of experience in recruiting, marketing, sales, customer service, and administrative duties. Earned certificate in Fundamentals of Human Resources. Loves to serve the customer like family yet with professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Town of Burlington
07.2024 - Current
- Provided in-person, over-the-phone, and email customer service.
- Acted as a monitoring agent for our Section 8 housing.
- Head of the mailroom operations for the entire municipality.
- Assisted businesses with their general license applications.
- Recorded A/P and A/R transactions.
- Managed daily office operations, ensuring smooth workflow and efficient communication among departments.
- Coordinated scheduling and logistics for meetings, enhancing productivity and time management across teams.
- Followed, developed and maintained filing systems, improving document retrieval speed and organization.
Account Manager
Complete Staffing Solutions
11.2021 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Life Insurance Agent
Moore Agency
08.2021 - 10.2021
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
Life Insurance Agent
New York Life Insurance Co
05.2020 - 05.2021
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Education
Bachelor of Arts - Business Administration
Roanoke College
05.2020
Skills
- Expert user of Microsoft Word, Outlook, Excel, Gmail, Bullhorn, Adobe Premiere Pro, Adobe Photoshop, and Audacity
- I-9 Employment Eligibility Verification
- Exceptional Customer Service
- Advertising
- Lead prospecting
- Campaign execution
- Office Administration
- Human Resources
Certification
Fundamentals of Human Resources Certificate
Massachusetts Life and Health Insurance Agent License
Timeline
Administrative Assistant
Town of Burlington
07.2024 - Current
Account Manager
Complete Staffing Solutions
11.2021 - 04.2024
Life Insurance Agent
Moore Agency
08.2021 - 10.2021
Life Insurance Agent
New York Life Insurance Co
05.2020 - 05.2021
Bachelor of Arts - Business Administration
Roanoke College
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