Matthew Small
Somerville
Summary
Obtain an Senior IT director position committed to delivering quality services while executing a strategic roadmap for G&A functions. Demonstrating proficiency in strategic implementation, administration, maintenance, and management of cloud and enterprise network systems.
Overview
21
21
years of professional experience
Work History
Director of Information Technology
Fairmount Funds Management
04.2024 - Current
- Led the internal IT department, transitioning from MSP-only support to fully internal IT platforms and systems
- Complete migration of the company’s Microsoft file server to Egnyte platform, ensuring seamless integration and no downtime
- Budget, Forecasting, and roadmap modeling and development for 3-year period for all G&A OpEx/CapEx costs
- Led the Mobile Device Management (MDM) rollout for all Fairmount-owned mobile devices and laptops, increasing security and compliance across all devices
- Led IT-related security and compliance policy updates, ensuring the organization met industry standard, compliance and legal requirements
- Completed a full inventory of all corporate-owned equipment, ensuring accurate tracking and management of IT assets
- Built and managed the internal helpdesk system using Jira, improving issue resolution and tracking for internal teams
- Initiated Data Warehouse project to centralize business development data for enhanced reporting and analytics
- Provide white-glove service to C-Suite and fund owners
Associate Director IT Ops
Flagship Pioneering
09.2022 - 04.2024
- Build and manage IT Ops team, including security analysts, helpdesk technicians, engineering team, and manage vendor relationships
- Create IT strategy, budget, and roadmap, effectively defining and delivering SOPs, process improvements, and projects
- Own and maintain core IT application stack, including Okta, JAMF, Azure AD, O365
- Identify technology needs and make recommendations to business decision-makers
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Build out the executive support team to provide white-glove service to the office of the CEO
Senior IT Manager
Veritas Prime
03.2021 - 09.2022
- Research, select, and implement cloud-based platforms, including a helpdesk ticketing system, secure password management, and SSO source tool
- Serve as team lead for IT Ops support for US and other global entities
- Work with company leadership to create QRGs, training guides, and other improvements to enhance productivity of consultants and other staff
- Manage, develop, and coach IT department employees located in KC/FL/EU offices
- Work closely with consultant team to create application integrations from SAP SuccessFactors to current IT platforms
- Responsible for overseeing and completing annual audits
- Meet regularly and support company leadership and define technology roadmap
IT Manager
Piper Shores
07.2018 - 03.2021
- Lead and manage large IT projects, including design and deployment of new IT systems and services (VMware, Server 2016, Kronos WFR MS SharePoint, Veeam)
- Monitor performance of IT systems to reduce costs and increase productivity levels, make recommendations for network infrastructure improvement
- Oversee and manage internal helpdesk and respond to escalated requests for C-level executives
- Troubleshoot all escalated hardware and software issues related to IT department
- Ensure security of data, network access, and backup systems
- Work closely with all IT-related vendors to ensure hardware and software systems renewals and upgrades align with 5-year IT technology plan
Network Engineer
Flagship Networks
02.2013 - 06.2018
- Responsible for monitoring ConnectWise helpdesk ticketing systems
- Responsible for all client support, including troubleshooting desktops, Microsoft Server 2008, SBS 2011, Server 2012, other hardware issues, software issues, security permissions, group policy implementation, MS Exchange management
- Remote support troubleshooting/monitoring using Kaseya and Nagios systems
- Work on server builds, including physical to virtual migration using VMware
- Manage and install varying types of SSL certificates for all clients (300+)
- Help design network implementation plans for new clients and network upgrades
Senior Network Engineer (Contract)
Breitling USA
01.2012 - 01.2013
- Responsible for building and implementing all network systems, including servers, PCs, printers, routers, firewalls
- Responsible for all end-user support, including troubleshooting Microsoft GP, hardware issues, software issues, share permissions, group policy implementation
- Create inventory and track all hardware devices
- Created helpdesk for users to enter support tickets
- Support 4 remote boutique sites totaling over 40 users
- Design and implement network upgrades and changes
Network Engineer
EZShield Inc.
11.2010 - 12.2012
- Responsible for monitoring and managing the helpdesk and all network systems
- Respond to all requests within our S.L.A
- As well as delivering on internal projects
- Rolled out endpoint encryption to all workstations
- Installation of all network systems (switches, firewalls, servers, routers)
- Implemented RSA token (dual factor) authentication in the development environment
- Support the entire network, including managing 3 Active Directory domain environments (local/development/production) utilizing vSphere virtual machines in a cloud environment (Exchange servers, domain controllers)
- Responsible for remote support using Citrix Receiver on server and user levels
- Implemented many physical to virtual systems, as well as a user access inventory to monitor access to all applications
Network Specialist
Kingsberry Consulting Inc.
08.2007 - 10.2010
- Responsible for serving the specific needs of our small/medium-sized clients
- Responsible for providing a 'complete solution' for network installations
- Responsible for managing projects from start to finish, including installation of servers and desktops, switch installation, firewall installation, physical to virtual implementation, and end-user support
- Respond to incidents within S.L.A
- And resolve problems through ticketing system
Help Desk Engineer (Contract)
Constellation Energy Group
01.2006 - 12.2006
Help Desk Administrator (Contract)
National Security Agency/National SemiConductor
05.2005 - 10.2005
Jr. Network Engineer
Data Processing Solutions
05.2004 - 05.2005
Education
MCSE / Microsoft Certified Systems Engineer - A+, Net+, MCP, MCSA, And MCSE Certification Exams
Johns Hopkins University
Baltimore, Maryland01-2004
Computer Engineering
University of Maryland
College Park, Maryland01-2004
Skills
- Proven ability to plan and manage IT operation functions for maximum efficiency and productivity
- Proven ability to create, lead, and inspire high-performing IT teams, driving collaboration and delivering complex projects ontime and within budget
- Skilled in recruiting, training, and mentoring team members to enhance productivity and foster a culture of continuous improvement
- Demonstrated expertise in aligning team goals with organizational objectives, ensuring seamless execution of IT strategies and successful outcomes across multiple initiatives
- Create and maintain process improvements to enhance end-user performance and quality of service
- Excellent research, organization, prioritization, and time management skills
- Extensive experience troubleshooting, deploying, and monitoring Microsoft Server, Windows, MacOS and all MS protocols (DNS, IIS, FTP, DHCP, TCP/IP)
- Implementation, migration, and administration of cloud-based platforms (AWS, Google, Azure)
- Extensive knowledge of core IT technology stack (InTune, Entra ID, LastPass, Zoom, Slack, Egnyte, SSO, MFA, O365, SharePoint, OneDrive)
- Project certified project management expertise in rolling out new IT infrastructure systems
- Process and policy creation expert, supporting legal and compliance departments as well as supporting annual audits and certifications (SOC1, SOC2)
- Development and creation of end-user training using LMS platforms
- Implementation, management, and maintenance of cloud-based CRM, HXM platforms (Salesforce, SAP Successfactors, Rippling)
https://www.linkedin.com/in/matthew-small-1a276073/
Timeline
Director of Information Technology
Fairmount Funds Management
04.2024 - Current
Associate Director IT Ops
Flagship Pioneering
09.2022 - 04.2024
Senior IT Manager
Veritas Prime
03.2021 - 09.2022
IT Manager
Piper Shores
07.2018 - 03.2021
Network Engineer
Flagship Networks
02.2013 - 06.2018
Senior Network Engineer (Contract)
Breitling USA
01.2012 - 01.2013
Network Engineer
EZShield Inc.
11.2010 - 12.2012
Network Specialist
Kingsberry Consulting Inc.
08.2007 - 10.2010
Help Desk Engineer (Contract)
Constellation Energy Group
01.2006 - 12.2006
Help Desk Administrator (Contract)
National Security Agency/National SemiConductor
05.2005 - 10.2005
Jr. Network Engineer
Data Processing Solutions
05.2004 - 05.2005
MCSE / Microsoft Certified Systems Engineer - A+, Net+, MCP, MCSA, And MCSE Certification Exams
Johns Hopkins University
Computer Engineering
University of Maryland
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