Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maura Shackelford

Northampton,Massachusetts

Summary

Dedicated professional with strong communication and customer service skills. Experienced in creating positive environments for diverse groups. Committed to ensuring safety and engagement in team settings.

Overview

5
5
years of professional experience

Work History

Camp Leader

Hilltown Youth Performing Arts Programs
06.2021 - 07.2026

Camp leader responsible for creating a safe, positive summer performing arts experience for approximately 20 children ages 8-16 years.

  • Help organize the day
  • Conduct large groups of kids
  • Keeping watch of the safety of kids
  • Help engage kids to do activities
  • Socialize with kids and other counselors
  • Actively listening to kids to feel comfortable and connected

Kitchen Helper

Park Hill Orchard
08.2024 - 11.2024
  • Maintained cleanliness and organization in the kitchen, including washing dishes, sanitizing surfaces, and disposing of waste, contributing to a hygienic and safe workspace
  • Collaborated with kitchen staff to monitor inventory levels and communicate ordering needs, preventing shortages and minimizing waste
  • Maintained a proactive approach to cleanliness by regularly sanitizing surfaces, equipment, and utensils, exceeding health and safety standards
  • Demonstrated efficiency in time management by completing assigned tasks within established timeframes, supporting the overall kitchen schedule
  • Contributed to a positive team atmosphere by offering assistance to colleagues during peak periods and maintaining open communication with team members
  • Demonstrated a strong work ethic by consistently arriving on time and completing assigned tasks with dedication and attention to detail
  • Demonstrated the ability to handle multiple tasks simultaneously, such as washing dishes while also assisting in food preparation, optimizing productivity
  • Maintained a positive and cooperative attitude when working with the kitchen team, contributing to a harmonious and collaborative work environment

Dunkin Donuts Crew Member

Dunkin'
06.2023 - 07.2024
  • Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
  • Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency
  • Followed all safety procedures and guidelines to maintain a safe working environment for both employees and customers
  • Assisted in inventory management by monitoring stock levels, rotating products based on expiration dates, and notifying management of any shortages or discrepancies
  • Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
  • Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas
  • Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
  • Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders

Education

Pioneer Valley Performing Arts Charter Public School Pioneer
South Hadley, MA

Skills

  • Math
  • Cafe
  • Heavy lifting
  • Communication skills
  • Customer service
  • Time management
  • Food storage
  • Food preparation
  • Sanitation procedures

Timeline

Kitchen Helper

Park Hill Orchard
08.2024 - 11.2024

Dunkin Donuts Crew Member

Dunkin'
06.2023 - 07.2024

Camp Leader

Hilltown Youth Performing Arts Programs
06.2021 - 07.2026

Pioneer Valley Performing Arts Charter Public School Pioneer
Maura Shackelford