Maureen Perry
Chicopee
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
PCA
Western MA elder care
Chicopee
03.2022 - 07.2025
- Assisted clients with daily living activities and personal care.
- Monitored client health and reported changes to healthcare staff.
- Provided companionship and emotional support to elderly residents.
- Maintained cleanliness and organization in client living spaces.
- Administered medications as directed by healthcare professionals.
- Collaborated with team members to enhance client care plans.
- Educated families on best practices for elder care support.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Accompanied clients to doctor's appointments and outings when necessary.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Case Manager
SMOC
Springfield
01.2024 - 03.2025
- Assessed client needs and developed individualized care plans.
- Coordinated services among healthcare providers and community resources.
- Monitored client progress and adjusted care plans as needed.
- Conducted regular follow-up assessments to ensure service effectiveness.
- Documented case notes and maintained accurate client records.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Associate court officer
Trail court of the commonwealth
Springfield
07.2001 - 12.2018
- Screened persons entering courthouse with magnetometers to retain unauthorized firearms and contraband.
- Patrolled interior and exterior of courthouse to secure premises.
- Protected and safeguarded trail at court buildings, grounds, courthouse staff, and visitors.
- Operated metal detectors and X-ray machines to perform the screening functions.
- Prepared and submitted reports on the occurrences of fires, disturbances, and accidents.
- Took steps to effectively control emergency situations by summoning assistance, managing traffic in the courthouse, and participating in searches of the court premises.
- Assisted in building evacuations, re-entry procedures, and crowd control, as appropriate.
- Maintained security logs and performed equipment checks as directed.
- Assisted in medical emergencies.
- Monitored CCTV cameras to ensure the safety of the public, court employees, and prisoners.
- Attended all associate court officer training programs required by the trial court, and must successfully pass all training requirements.
- Complied with all Trial Court policies, procedures manual, and other Massachusetts Trial Court policies.
Security Officer
Baystate Medical Center
Springfield
07.1999 - 07.2001
- Monitored premises to ensure safety and security of patients and staff.
- Conducted routine patrols to identify potential hazards and security breaches.
- Responded promptly to alarms and emergencies, following established protocols.
- Assisted in managing access control for visitors and unauthorized personnel.
- Documented incidents and prepared reports for management review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored CCTV systems to ensure safety and security of premises.
Education
High School Diploma -
Springfield Central Highschool
Springfield, MA06-1997
Skills
- Personal care
- Medication administration
- Health monitoring
- Care plan development
- Crisis intervention
- Case management
- Community resource coordination
- Effective communication
- Client advocacy
- Documentation management
- Relationship building
- Safety awareness
- Meal preparation
- Patient documentation
- Medication reminders
- Threat assessment
- Emergency response
- Safety protocols
- Time management
- Security protocols
- Surveillance monitoring
- Ethical compliance
Certification
- CPR and First aid certified
- First responder certified
- Certified in defensive tactics and restraints
- Yearly trainings on Identifying concealed and illegal weapons
Languages
English
Professional
Timeline
Case Manager
SMOC
01.2024 - 03.2025
PCA
Western MA elder care
03.2022 - 07.2025
Associate court officer
Trail court of the commonwealth
07.2001 - 12.2018
Security Officer
Baystate Medical Center
07.1999 - 07.2001
High School Diploma -
Springfield Central Highschool
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