Maureen Piermarini
Granville
Summary
Dynamic General Manager with a proven track record in leadership, operations management, and customer relationship enhancement. Expertise in streamlining processes and resolving complex problems to drive organizational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Sodexo
Simsbury, CT
08.2016 - Current
- Oversight of Environmental Service and Laundry Operations at a 5 Star Senior Life Plan Community including Inpatient Rehabilitation, Long Term and Independent Living.
- Developed and motivated Teams of 15 employees including Supervisors and Hourly rate employees.
- Fostered relationships with key stakeholders, enhancing collaboration and partnership outcomes.
- Streamlined processes through technology adoption, increasing overall productivity and service quality including the use of SMS.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Active Member of the State Survey Readiness Team at location.
- Participates as Logistic Manager in Annual Mutual Aid Drills
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Inventoty and ordering supplies to par levels to meet the needs of the operation.
- Priortizes safety through safety audits and frontline safety trainings.
- Use of time and attendance systems including ADP and Rippling.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations with implicaton of SMS.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Director of Building Services
Occupations Inc.
Middletown, NY
07.1995 - 08.2016
- Contract Management of Building Services of 25 accounts.
- Oversaw vendor relationships, negotiating contracts for services to optimize operational efficiency.
- Managing Director over of Local, State and Federal contract to include Colleges, Municipal Building and Military Institutions (USMA at West Point)
- Implemented preventive maintenance programs, reducing downtime and extending asset lifespan.
- Led cross-functional teams in projects, enhancing workplace functionality and aesthetics.
- Oversite of the Building Service Management and Coordinator.
- Enhanced tenant satisfaction rates by addressing concerns promptly and proactively offering solutions that met their needs.
- Consistently met budgetary constraints through careful financial planning and creative problem-solving strategies.
- Streamlined work processes by employing effective communication channels between departments.
- Served as a liaison between building owners and tenants to foster positive relationships and ensure clear communication regarding property issues.
- Negotiated contracts with service providers to obtain competitive pricing without sacrificing quality standards.
- Controlled expenses to meet budget requirements.
- Evaluated operations and personnel for safety and health regulations compliance.
Education
Associate of Science - Human Services
Mount Wachusett Community College
Gardner, MA06-1981
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relationship management
Certification
OSHA General Industry 10 Hour Certification
Timeline
General Manager
Sodexo
08.2016 - Current
Director of Building Services
Occupations Inc.
07.1995 - 08.2016
Associate of Science - Human Services
Mount Wachusett Community College