Maxwell Shinnick
Boston
Summary
Seasoned Senior Systems Analyst with vast experience in managing complex IT systems, designing and implementing software solutions, and collaborating with cross-functional teams. Known for deep understanding of business process re-engineering and system migration strategies. Demonstrated ability to identify critical issues, resolve complex problems, and drive technology improvements contributing to operational efficiency.
Overview
2
2
years of professional experience
Work History
Senior Systems Analyst
Klaviyo Inc
Boston
02.2024 - Current
- Spearhead the strategic administration, optimization, and scalability of Klaviyo's enterprise-wide Salesforce platform, serving as a key advisor and technical leader within the GTM Systems Team.
- Drive business value by leveraging deep Salesforce platform expertise and cross-functional collaboration, influencing how Salesforce transforms business operations across Sales, Marketing, Customer Success, and Finance.
- Act as the primary subject matter expert for the Salesforce platform, ensuring architectural integrity, robust governance, and long-term scalability.
- Lead system design, process optimization, and strategic roadmap initiatives, aligning Salesforce capabilities with evolving business objectives and delivering high-impact solutions that enhance process efficiency, data quality, and business insights.
- Provide technical leadership for complex configurations, advanced automation, and seamless integrations with critical enterprise systems (ERP, marketing automation, customer support tools).
- Own and meticulously manage the end-to-end Salesforce release cycle, assessing impact, planning strategic enhancements, and ensuring seamless adoption
- Develop and maintain complex Salesforce flows and automation solutions, ensuring scalability to meet evolving business needs.
- Collaborate actively with Salesforce developers, external consultants, and internal teams to design and implement scalable solutions, while also creating and maintaining high-quality documentation for solution designs and evolving business system processes.
- Continuously evaluate new Salesforce releases, features, and industry best practices to drive platform innovation and leverage diverse technologies within the tech stack to enhance system speed and knowledge.
Education
Bachelor of Arts - Communications
St. Anselm College
Manchester, NH05-2017
Skills
- Salesforce: Salesforce Sales Cloud, Service Cloud, Salesforce Administration, Configuration, Automation (Flow, Process Builder, Workflow Rules), Release Management, Governance, Data Management, Agentforce (Certified Salesforce Administrator)
- Systems Analysis: Requirements Gathering, Process Optimization, System Design, Solution Architecture, Strategic Planning, Cross-functional Collaboration
- Integrations: ERP Systems, Sales/Marketing Automation Platforms, Customer Support Tools, API Integration Concepts, CRM Integrations (CRM App Exchange 3rd Party Integrations)
- Methodologies: Agile/Scrum
- Documentation: Solution Design, Process Documentation, Technical Writing
- Other Skills: LLM Prompting, SOC 1 & 2 Compliance, CRM User Access Control Auditing, GSuite Applications
Languages
English
Professional
Spanish
Limited
Accomplishments
- Certified Salesforce Administrator
References
References available upon request.
Timeline
Senior Systems Analyst
Klaviyo Inc
02.2024 - Current
Bachelor of Arts - Communications
St. Anselm College
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