Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayela Bulted

Webster

Summary

Specialized in customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated. Self motivated job seeker with strong organizational skills.

Overview

9
9
years of professional experience

Work History

National Account Specialist

United Site Services
08.2020 - 01.2023
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Worked directly with A+ customers to ensure best customer service.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Collected, arranged, and input information into database system.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Monitored customer accounts to identify and rectify billing issues.
  • Worked with multiple departments to check proper billing information.
  • Processed and verified invoices to secure accuracy of billing information.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.

Customer Care Coordinator

Banfield Animal Hospital
06.2016 - 07.2020
  • Communicated with customers to identify needs and expectations.
  • Maintained and managed customer files and databases.
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions, concerns and medications refills.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Answered owner animal health questions and advised on best care practices.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Call Center Representative /Office Clerk

Harr Chrysler Jeep Dodge Ram
05.2014 - 05.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained in accounting, accounts payable and receivable.
  • Cross-trained in rental car department.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.


Education

License in Aesthetics -

Spa Tech Institute - Westboro
Westborough, MA
02.2021

High School Diploma -

South High School Community
Worcester, MA
05.2014

Skills

  • Customer Needs Assessments
  • Customer Account Review
  • Customer Interaction
  • Partnering and Relationships
  • Team Goals
  • Customer care
  • Communication
  • Multitasking
  • Meeting deadlines
  • Computer knowledge
  • Microsoft Word
  • Salesforce
  • Microsoft Excel

Timeline

National Account Specialist

United Site Services
08.2020 - 01.2023

Customer Care Coordinator

Banfield Animal Hospital
06.2016 - 07.2020

Call Center Representative /Office Clerk

Harr Chrysler Jeep Dodge Ram
05.2014 - 05.2016

License in Aesthetics -

Spa Tech Institute - Westboro

High School Diploma -

South High School Community

Similar Profiles

CREATE PROFILE
Mayela Bulted