McKenna Betti
Lawrence
Summary
Customer-focused professional with experience in operations, hospitality, and client service environments. Proven ability to communicate effectively, manage fast-paced responsibilities, and deliver exceptional customer experiences. Recognized for strong work ethic, adaptability, teamwork, and professionalism.
Overview
6
6
years of professional experience
Work History
Tesla Advisor/Operations Advisor
Tesla Inc
Peabody
2023.04 - Current
- Assisted customers throughout the purchasing and delivery process while providing high-quality customer support both virtually and in person.
- Managed daily operational tasks and collaborated with team members to ensure smooth workflow and customer satisfaction.
- Utilized multiple software systems and internal applications to support sales and operations processes.
- Maintained strong product knowledge and communicated company information clearly and professionally to customers.
- Consistently recognized for reliability, determination, and ability to perform effectively in a fast-paced environment.
Server/Hostess
110 Grill
Woburn
2020.07 - 2024.05
- Delivered attentive customer service in a high-volume restaurant environment.
- Managed guest interactions in person and over the phone while maintaining a welcoming atmosphere.
- Operated POS systems and assisted guests with menu selections and accommodations.
- Collaborated with coworkers and management to ensure efficient service and positive guest experiences.
- Earned promotion from hostess to server based on strong performance and professionalism.
Server
Chateau Restaurant
Woburn
2022.04 - 2022.06
- Delivered exceptional service and support to restaurant guests, contributing to a collaborative team environment.
- Maintained positive communication with both guests and coworkers during busy service periods.
- Guided customers with menu inquiries, ensuring a professional and enjoyable dining experience.
Education
High School Diploma -
Stoneham High School
Stoneham, MA2021-05
Skills
- Customer relationship management
- Sales support
- Product demonstration
- Software application usage
- Operations coordination
- Attention to detail
- Time management
- Adaptability to change
- Team collaboration
- Conflict resolution
Timeline
Tesla Advisor/Operations Advisor
Tesla Inc
2023.04 - Current
Server
Chateau Restaurant
2022.04 - 2022.06
Server/Hostess
110 Grill
2020.07 - 2024.05
High School Diploma -
Stoneham High School