Mckensie Lockwood
East Longmeadow
Summary
Dynamic and hardworking professional with a proven track record in customer service and organizational skills. Excelled at Starbucks by elevating customer loyalty and efficiently managing high-volume periods. Demonstrated exceptional communication and a fast-learning ability at East Windsor Public Library, ensuring safe and clean environments. Adept at team collaboration and time management, consistently achieving and surpassing goals.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
10.2016 - 12.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Temporary Custodian
East Windsor Public Library
04.2018 - 06.2018
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
Associate of Arts - General Studies
Springfield Technical Community College
Springfield, MA06-2018
High School Diploma -
Agawam High School
Agawam, MA05-2015
Skills
- Incredible customer service abilities
- Excellent written and verbal communication skills
- Fast learner with a passion for knowledge
- Team player
- Great organizational skills
- Time management
- Hard worker
Timeline
Temporary Custodian
East Windsor Public Library
04.2018 - 06.2018
Barista
Starbucks
10.2016 - 12.2024
Associate of Arts - General Studies
Springfield Technical Community College
High School Diploma -
Agawam High School
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks
William BlanchardWilliam Blanchard
Gym Front Desk/Maintenance Team Member at Best FItnessGym Front Desk/Maintenance Team Member at Best FItness