Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Meagan Philbrook

Abington

Summary

Dedicated and resourceful logistics professional with a strong foundation in transportation management and operations from experience at Mohawk Global Logistics. Proficient in utilizing transportation management software, including CargoWise, to track shipments and manage schedules effectively. Demonstrated the ability to handle complex billing processes, generate insightful reports, and collaborate with clients to ensure seamless transportation solutions.

Possess a versatile skill set developed from previous roles in culinary management and healthcare, showcasing a commitment to excellence in service and team leadership. As a Cook/Manager at Hanover House of Pizza, efficiently oversaw kitchen operations while cultivating a positive team dynamic, adhering to health and safety standards, and maintaining high-quality food service.

Bringing hands-on experience from the healthcare sector as a Certified Nursing Assistant, providing compassionate patient care while adhering to ethical practices. This diverse background equips me with strong interpersonal skills and a keen attention to detail, essential for thriving in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transportation Specialist

Mohawk Global Logistics
Rockland
05.2022 - Current
  • Launched logistics career at entry level, acquiring proficiency in transportation management software (CargoWise).
  • As I gained experience, I began to pay statements, and generate reports.
  • Collaborated on tracking schedules with customers.
  • Managed the main office mailbox, delegating work to the entire office.
  • Learned about entry writing and clearing shipments.
  • Primary duties: Paid CFS charges, along with ocean and air freight charges.
  • Coordinated and managed transportation operations, including tracking shipments, ensuring timely and efficient delivery of goods across various regions.
  • Communicated with carriers and clients to facilitate seamless logistics and resolve any transportation issues that arose.
  • Prepared and maintained transportation documentation.
  • Utilized transportation management software (CargoWise) to monitor shipments and track delivery performance metrics.

CNA

Golden Living Oak Hill
Middleboro
06.2017 - 09.2025
  • My time with this company was extremely limited due to their allowing of unethical business practices including the neglect and abuse of patients.
  • Worked primarily in the dementia unit, caring for elderly patients.
  • Answering call lights promptly, communicating with residents and their families, and accurately documenting patient care activities.
  • Performing basic treatments like applying non-sterile dressings or ice packs, and assisting with other procedures as directed by nurses or physicians.
  • Serving meals, assisting with eating, and monitoring food and liquid intake.
  • Changing bed linens and restocking supplies.
  • Measuring and recording vital signs (temperature, pulse, respiration, blood pressure as directed by nurses), observing and reporting changes in a resident's physical and behavioral condition.
  • Helping residents with ambulation, transferring them between beds, wheelchairs, and other areas, and repositioning those who are bedbound.
  • Assisting residents with bathing, dressing, grooming, toileting, and feeding, ensuring comfort and dignity.

Cook/Manager/Driver

Hanover House of Pizza
Hanover
12.2019 - 08.2024
  • Oversaw kitchen operations, ensuring efficient management of food preparation and quality control.
  • Trained, supervised, and mentored kitchen staff, fostering a positive and productive work environment.
  • Managed inventory, ordered supplies, and stocked shelves.
  • Provided exceptional customer service, handling incoming orders both in-person and over the phone.
  • Implemented health and safety protocols, becoming Servsafe certified resulting in consistently clean and compliant kitchen, facilities, and dining areas.
  • Delivered food to customer's homes in a timely and efficient manner.
  • Close out register at the end of shifts, maintaining financial accuracy.

Private Home Health Care

Self Employed Web
Customer's Home
09.2017 - 09.2018
  • Provided personalized care and assistance to patients in their homes, ensuring their comfort and well-being.
  • Assisted client with personal hygiene, including bathing (sponge baths, showers) while maintaining dignity and ensuring safety and comfort. Monitored skin integrity and treated as necessary.
  • Repositioned client every two hours to prevent pressure ulcers and promote circulation. Utilized proper body mechanics to avoid injury using a medical chuck.
  • Safely transferred client between bed, wheelchair, toilet, and other areas using appropriate techniques (e.g., pivot transfers, chuck, gait belt) to minimize risk of injury to client.
  • Provided daily denture care, including cleaning, rinsing, and proper storage, to maintain oral hygiene and prevent infection.
  • Assisted client with ambulation using a gait belt to encourage mobility and maintain muscle strength. Provided supervision and support to prevent falls.
  • Assisted client with all toileting needs, including incontinence care and commode use, while maintaining and promoting cleanliness. Monitored and recorded input/output as required.
  • Prepared and served meals tailored to dietary restrictions and preferences. Provided feeding assistance as needed, ensuring adequate nutrition and hydration. Monitored for choking hazards and reported any changes in appetite or swallowing difficulties.
  • Administered medications and monitored health conditions, maintaining accurate records of patient progress.
  • Developed tailored care plans in collaboration with family members.
  • Communicated effectively with patient and family to provide emotional support and education on health management.

Deli Associate

Trucchis
Middleboro
11.2015 - 04.2017
  • Learned and practiced excellent customer service skills by taking orders with accuracy and maintaining customer satisfaction.
  • Food preparation and operating deli equipment, slicing meats and cheeses as well as stocking and rotating deli inventory.
  • Assisted with unloading trucks and breaking down bulk food items.
  • Team collaboration and multi-tasking in a fast-paced environment
  • Learned food safety and sanitation guidelines, adhered to company and health department policies.

Food Service Worker

Papa Ginos
Middleboro
11.2015 - 12.2016
  • Operated ovens, fryers and other kitchen equipment safely.
  • Prepared pizzas, pasta, sandwiches and sides according to company recipes and portion standards.
  • Took and processed orders accurately in-person and over the phone.
  • Provided fast, friendly customer service in a fast paced, high volume environment.
  • Maintained cleanliness of kitchen and dining areas.
  • Handled cash, credit, and POS transactions with accuracy.
  • Ensured compliance with food safety and sanitation regulations.
  • Assisted with closing duties including re-stocking and preparation.
  • Reported customer complaints as necessary.
  • Demonstrated reliability and flexibility by covering shifts and supporting other roles.
  • Ensured timely delivery and carryout service coordination.
  • Recognized by company CEO for outstanding customer service.

Education

Customs

NCBFFAA
06-2023

Massasoit Community College
Brockton

High School Diploma -

Middleboro High School
Middleboro, MA

Skills

  • Team Builder
  • Teamwork and Collaboration
  • Detail Oriented
  • Customs
  • Customer Service
  • Microsoft Office
  • Communication – verbal, written, digital
  • Adaptability and Flexibility
  • Continuous Learning

Affiliations

  • Crocheting
  • Exercising
  • Fishing
  • Reading
  • Gaming
  • Volunteering
  • Cooking

Certification

  • Certified Customs Specialist
  • Certified Nursing Assistant
  • Home Health Aide

Timeline

Transportation Specialist

Mohawk Global Logistics
05.2022 - Current

Cook/Manager/Driver

Hanover House of Pizza
12.2019 - 08.2024

Private Home Health Care

Self Employed Web
09.2017 - 09.2018

CNA

Golden Living Oak Hill
06.2017 - 09.2025

Deli Associate

Trucchis
11.2015 - 04.2017

Food Service Worker

Papa Ginos
11.2015 - 12.2016

Customs

NCBFFAA

Massasoit Community College

High School Diploma -

Middleboro High School

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Meagan Philbrook