Meaghan Wood
Leicester
Summary
Highly motivated manager and trainer with 16 years of experience working with equine professionals. Considered valued asset in any setting and known for punctuality and outstanding goal orientation.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Whitehorse Truck and Trailer Service and Sales
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Owner
Redwood Equine Services LLC
10.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Assistant Trainer
Baile Hill Farm
10.2016 - 09.2019
- Monitored and executed training schedules for 15 horses
- Taught riding lessons to beginner through intermediate students
Barn Manager
Baile Hill Farm
05.2014 - 09.2019
- Supervised care of up to 30 horses, including preparing food, cleaning and administering medicine
- Created and implemented process improvements to reduce workloads
- Built relationships with clients to facilitate satisfaction within the business
Sales Associate
SmartPak Equine LLC
10.2013 - 12.2016
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Education
Some College - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Nipmuc Regional High School
Upton, MA01.2011
Skills
- Time management ability
- Inventory management
- Documentation and recordkeeping
- Verbal/written communication
- Sales expertise
- Client account management
- POS system operation
- Small business operations
- Office management
- Stable management
- Client service
- Business management
Certification
Certified Saddle Fitting, 2018, Meg Wood, CSF
Phone
H, 774-217-4055
Timeline
Office Manager
Whitehorse Truck and Trailer Service and Sales
05.2023 - Current
Owner
Redwood Equine Services LLC
10.2019 - Current
Assistant Trainer
Baile Hill Farm
10.2016 - 09.2019
Barn Manager
Baile Hill Farm
05.2014 - 09.2019
Sales Associate
SmartPak Equine LLC
10.2013 - 12.2016
High School Diploma -
Nipmuc Regional High School
Certified Saddle Fitting, 2018, Meg Wood, CSF
Some College - Psychology
Southern New Hampshire University
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