Mohammed Alae Zoubir
Junior Cabin Crew
Marrakech ,Marrakech
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Junior Cabin Crew
Ryanair
Marrakech , Marrakech
03.2023 - Current
- greeting passengers as they board and exit the plane.
- showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
- serving meals and refreshments.
- checking the condition and provision of emergency equipment and information for passengers.
Customer Service Associate
Amazon
Rabat , Rabat
08.2022 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
SITEL Worldwide
Rabat , Rabat
05.2022 - 08.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Webhelp
Rabat , Rabat
06.2021 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager
Touna House
Rabat, Rabat
11.2015 - 11.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma - Experimental Science
Science City
Rabat 09.2012 - 06.2013
Bachelor Of Arts - English Linguistics
University Mohammed 5
Rabat 09.2015 - 06.2021
Bachelor Of Arts - English Language And Literature
Royal Military Academy
Meknes 08.2013 - 03.2015
Skills
Cabin searches
undefinedTimeline
Junior Cabin Crew
Ryanair
03.2023 - Current
Customer Service Associate
Amazon
08.2022 - 12.2022
Customer Service Associate
SITEL Worldwide
05.2022 - 08.2022
Customer Service Associate
Webhelp
06.2021 - 04.2022
Store Manager
Touna House
11.2015 - 11.2018
Bachelor Of Arts - English Linguistics
University Mohammed 5
09.2015 - 06.2021
Bachelor Of Arts - English Language And Literature
Royal Military Academy
08.2013 - 03.2015
High School Diploma - Experimental Science
Science City
09.2012 - 06.2013
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