Medalie Nelson
Springfield
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
6
6
years of professional experience
2010
2010
years of post-secondary education
Work History
PCA
Tempus Unlimited
Chicopee
01.2026 - Current
- Provided emotional support and companionship to enhance client well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Residential Counselor
Gandara Mental Health Center
Springfield
01.2022 - 08.2025
- Provided support to clients in daily living activities and personal care.
- Facilitated group therapy sessions to encourage peer interaction and communication.
- Monitored client behavior and reported changes to the treatment team promptly.
- Collaborated with multidisciplinary teams to develop personalized treatment plans.
- Monitored client progress and reported behavioral changes to supervisors.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Provided emotional support and guidance to clients during challenging situations.
- Made regular rounds to keep residents and areas safe and secure.
- Prepared meals and assisted clients with laundry and household chores.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
HHA
Tempus Unlimited
Florence
02.2021 - 04.2024
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health and reported changes.
- Developed and maintained positive relationships with clients and families.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for clients to appointments and social activities.
- Collaborated with healthcare professionals to implement care plans effectively.
Office Manager
Igreen Healthcare Agency
Holyoke
05.2020 - 01.2022
- Managed daily office operations and ensured smooth workflow.
- Coordinated communication between staff, clients, and healthcare professionals.
- Oversaw scheduling and appointment management for healthcare services.
- Supervised administrative staff and provided training as needed.
- Facilitated onboarding processes for new employees in the agency.
- Maintained filing system for records, correspondence and other documents.
Education
Certificate - Medical Assistant
Stepful
Springfield, MA 03.2026 - 03.2026
High School of Science And Technology
Springfield, MASkills
- Communication
- Trauma enforced counseling
- Team player
- Delegating work
- Bi lingual
- Adaptability
- Time management
- Computer literacy
- Organizational skills
- Call handling
Timeline
Certificate - Medical Assistant
Stepful
03.2026 - 03.2026
PCA
Tempus Unlimited
01.2026 - Current
Residential Counselor
Gandara Mental Health Center
01.2022 - 08.2025
HHA
Tempus Unlimited
02.2021 - 04.2024
Office Manager
Igreen Healthcare Agency
05.2020 - 01.2022
High School of Science And Technology