Megan Kelley

MAPP stands for Massachusetts Approach to Partnerships in Parenting. It is a 10-week course held once a week for 3 hours each session.

• Facilitate and lead training sessions for prospective foster and adoptive parents, providing them with the knowledge and skills necessary to create nurturing, stable environments for children in care.
• Deliver comprehensive curriculum content that covers topics such as child development, trauma-informed care, effective discipline techniques, and understanding the challenges faced by children in foster care.
• Support and guide participants through interactive activities, group discussions, and real-world scenarios designed to deepen their understanding of parenting children with complex needs.
• Foster an inclusive, supportive learning environment that encourages open communication and mutual respect among participants.
• Assess participant engagement and comprehension, providing feedback and guidance to ensure all participants meet the program’s learning objectives.
• Ensure the MAPP training materials and methods are in alignment with state standards, best practices, and the evolving needs of foster and adoptive families.
• Collaborate with social workers, case managers, and other professionals to ensure a holistic approach to training, drawing on diverse expertise to enrich the learning experience.
• Maintain up-to-date knowledge of state regulations, policy changes, and emerging research in the field of foster care and adoption to ensure training is relevant and effective.

• Provide a safe, nurturing, and stable home environment for children in foster care, ensuring their emotional, physical, and developmental needs are met.
• Work collaboratively with social workers, therapists, and other professionals to create and implement individualized care plans for each child.
• Serve as an advocate for children’s well-being by attending case reviews, court hearings, and other relevant meetings.
• Manage behavioral and emotional challenges using positive reinforcement, structured routines, and therapeutic techniques.
• Ensure compliance with state and agency regulations, including maintaining necessary documentation, reports, and certifications.
• Support children in maintaining relationships with their biological families while ensuring their safety and welfare.
• Assist with educational needs, extracurricular activities, and healthcare appointments to promote the child’s overall growth and success.
• Provide guidance and stability during periods of trauma, while offering love, compassion, and a sense of belonging.

• Provide exceptional customer service by assisting clients in selecting jewelry, understanding product features, and making purchasing decisions that align with their needs and preferences.
• Build and maintain strong customer relationships, offering personalized recommendations, follow-up services, and ensuring a positive shopping experience to encourage repeat business.
• Meet and exceed sales goals by promoting store promotions, new arrivals, and best-selling products while delivering a high standard of service.
• Maintain up-to-date knowledge of the latest jewelry trends, product inventory, and brand offerings to provide customers with accurate and informed advice.
• Assist with daily store operations, including inventory management, stock replenishment, visual merchandising, and maintaining a clean and organized sales floor.
• Process sales transactions, including cash, credit, and gift card purchases, while ensuring accuracy and adherence to company policies.
• Handle special orders, gift wrapping, and other customer service requests to enhance the shopping experience.
• Collaborate with team members to ensure store goals are met, providing support in achieving daily, weekly, and monthly sales targets.
• Assist in the scheduling of appointments for jewelry repairs, custom orders, and consultations to meet customer needs.

• Supervise and lead a team of front-line staff, ensuring high levels of customer service, operational efficiency, and adherence to company policies and procedures.
• Oversee daily operations during shifts, including managing staff assignments, coordinating meal preparation, and ensuring a clean and welcoming restaurant environment.
• Train, mentor, and support new and existing employees, providing guidance on customer service skills, food safety protocols, and company standards.
• Handle customer inquiries, complaints, and concerns in a professional and timely manner to ensure customer satisfaction and retention.
• Manage cash handling and register transactions, including balancing tills, processing payments, and reconciling financial discrepancies.
• Monitor inventory levels, place orders, and ensure stock is appropriately maintained to prevent shortages or delays.
• Ensure compliance with health and safety regulations, conducting regular checks of kitchen equipment and facilities to ensure a safe work environment.
• Assist with scheduling and timekeeping to ensure adequate staffing levels for smooth restaurant operations.
• Collaborate with management to implement promotions, manage labor costs, and optimize operational performance during peak hours.