Megan StMarie
Worcester
Summary
Dynamic professional with extensive experience at Shaws Star Market, excelling in sales analysis and team leadership. Proven track record of enhancing operational efficiency and driving performance improvements, resulting in increased sales through strategic visual merchandising and effective employee training. Committed to fostering a collaborative work environment and ensuring regulatory compliance.
Outgoing Assistant Store Director with distinguished customer service skills multitask. Effective at monitoring store displays for shrink reduction and closely supervising employees.
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Proficient Assistant Store Director adept at managing shrink and fixing store displays quickly and efficiently. Accomplished at training staff and leading by example with extensive knowledge of sales and excellent customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Shaws Star Market
Worcester
09.2020 - Current
- Filled in for other employees to maintain workflows.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Conducted regular team meetings to ensure effective communication between departments.
- Tracked store inventories and ordered new materials to prevent shortages.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Answered customer queries and complaints and provided prompt solutions.
- Assisted with recruiting new employees for various positions within the store.
- Ensured compliance with all relevant health and safety regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Increased sales by optimizing in-store promotional strategies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Performed weekly audits of stockroom inventory levels and restocked shelves when needed.
- Worked closely with vendors to negotiate pricing agreements that benefited both parties.
Account Manager
ACP
Marlboro
12.2015 - 09.2020
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Onboarded new team members to integrate into organization.
- Reduced process lags by training employees on best practices and protocols.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Negotiated contracts with clients to maximize revenue potential.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Produced sales documents, finalized deals and filed records.
- Managed multiple accounts simultaneously while meeting deadlines.
Manager
Friendlys Ice Cream
Auburn
07.2000 - 10.2014
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with regulatory requirements and industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established processes to ensure efficient workflow throughout the organization.
Education
Bachelor of Science - Animal Behavior
Becker College
Leicester, MA05-2004
High School Diploma -
Auburn High School
Auburn, MA05-2002
Skills
- Visual merchandising
- Inventory management
- Sales analysis
- Employee training
- Customer service
- Team leadership
- Regulatory compliance
- Conflict resolution
- Performance management
- Process improvement
- Supply chain management
- Staff recruitment
- Operational efficiency
- Performance assessment
- Communication skills
Certification
- Serve safe certificate
Timeline
Assistant Store Director
Shaws Star Market
09.2020 - Current
Account Manager
ACP
12.2015 - 09.2020
Manager
Friendlys Ice Cream
07.2000 - 10.2014
Bachelor of Science - Animal Behavior
Becker College
High School Diploma -
Auburn High School