Megan Tierney
Belchertown
Summary
Dynamic Shift Leader with a proven track record at SUBWAY® Restaurants, excelling in team mentorship and process improvements. Skilled in conflict resolution and inventory management, I foster positive customer experiences while ensuring compliance with health standards. My creative problem-solving abilities enhance operational efficiency and team collaboration. Experienced with academic research, project management, and effective communication.
Overview
4
4
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
05.2023 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety protocols and operational standards.
- Managed inventory levels, ensuring timely stock replenishment and minimized waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Enforced compliance with health regulations, maintaining a clean and safe environment for customers and staff.
- Enforced company policies and regulations with employees.
Deli Clerk
State Street Fruit Store
08.2022 - 04.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Prepared and sliced deli meats and cheeses, ensuring quality presentation and freshness.
- Maintained cleanliness and organization of deli display cases, adhering to food safety standards.
- Operated slicing and packaging equipment efficiently, minimizing waste during food preparation.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Busser
Grapevine Grille
10.2021 - 06.2022
- Cleared and reset tables efficiently to enhance customer dining experience.
- Assisted servers by delivering food and beverages promptly during peak hours.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Collaborated with kitchen staff to expedite order fulfillment and reduce wait times.
- Supported inventory management by restocking supplies as needed throughout shifts.
Education
Associate of Arts - Psychology
Holyoke Community College
Holyoke, MA12-2025
High School Diploma -
Belchertown High School
Belchertown06-2022
Skills
- Positive attitude
- Flexible schedule
- Creative problem solving
- Conflict resolution
- Multitasking Abilities
- Teamwork and collaboration
- Relationship building
- Effective communication
- Positive reinforcement
Timeline
Shift Leader
SUBWAY®Restaurants
05.2023 - Current
Deli Clerk
State Street Fruit Store
08.2022 - 04.2023
Busser
Grapevine Grille
10.2021 - 06.2022
Associate of Arts - Psychology
Holyoke Community College
High School Diploma -
Belchertown High School