Meghan Bain
Tyngsboro
Summary
Accomplished Project Manager with a focus on client relations and process optimization. Recognized for driving project success, mentoring teams, and implementing innovative solutions that enhance overall operational efficiency.
Overview
17
17
years of professional experience
Work History
Project Manager
athenahealth Inc.
Watertown
02.2016 - 08.2022
- Direct project implementation processes from kickoff to account transition while functioning as key contact for stakeholders and internal cross-functional teams.
- Successfully implemented complex client projects that include out of the box thinking to design and launch an optimal onboarding experience for clients.
- Manage a total of $2.5M ARI total in-flight clients with varying provider and end user counts and complex specialties and setups.
- Continuously monitor project health and document risk and mitigation strategies appropriately.
- Evaluate new processes and update requests that could enhance the client and internal performance in relation to implementation. Ran project pilots to test innovations and lead feedback sessions prior to determining if general availability of request would benefit our teams processes.
- Served as Engagement Manager for clients located in athenahealth's East-Southeast region. Responsibilities included handling client escalations, delivering weekly and monthly forecasting reports to senior leadership, meeting 1:1 with project leads to help mitigate project risk and review client performance, co-lead team meetings with focus on team metrics in respect to business goals.
- Collaborated with cross-functional teams to manage project tasks such as data conversions, interface requests, third-party vendors, and unique billing setups.
- Served as mentor and coach to new team members.
Senior Project Associate
athenahealth, Inc.
Watertown
06.2013 - 02.2016
- Manage multiple implementations for various complex projects while maintaining project scope and timeline.
- Collaborate effectively with multiple internal teams to ensure all client needs are addressed efficiently.
- Mentor and coach new project associates on the Small Group Implementation Team to promote adherence to company vision and strategies.
- Engage in "Best Practice Configuration" working groups to analyze and improve current specialty based configurations.
- Evaluate client workflows and recommend solutions to improve practice onboarding success.
Project Associate
athenahealth,Inc.
Watertown
05.2011 - 06.2013
- Managed implementation of athenaCollector, athenaClinicals and athenaCommunicator for small group practices consisting of six physicians or less.
- Served as primary contact for practices, ensuring all project milestones were met while adhering to project timelines.
- Trained various members of physician practices on athenaNet functionality and workflows according to practice roles.
- Received athenahealth Jedi badge for research in Meaningful Use attestation process.
Claims Representative
Savings Bank Life Insurance
Woburn
06.2005 - 05.2011
- Processed and reviewed claims submissions for accuracy and completeness.
- Communicated with clients to gather necessary information for claim evaluations.
- Collaborated with adjusters to resolve complex claims issues efficiently.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Education
Master of Science - Health Informatics And Management
University of Massachusetts, Lowell
Lowell, MA05-2012
Bachelor of Arts - Psychology
University of Massachusetts, Lowell
Lowell, MA05-2004
Skills
- Project management
- Client relat
- Process improvement
- Data analysis
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
Timeline
Project Manager
athenahealth Inc.
02.2016 - 08.2022
Senior Project Associate
athenahealth, Inc.
06.2013 - 02.2016
Project Associate
athenahealth,Inc.
05.2011 - 06.2013
Claims Representative
Savings Bank Life Insurance
06.2005 - 05.2011
Master of Science - Health Informatics And Management
University of Massachusetts, Lowell
Bachelor of Arts - Psychology
University of Massachusetts, Lowell