Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mehdi El Alaoui

Casablanca

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and driving lead generation at Orbus Marketing, LLC. Expert in digital marketing and adept in team leadership, demonstrated through significant improvements in performance outcomes and customer engagement. Skilled in Facebook Ads and Google Ads, ensuring maximized ROI with a keen focus on problem-solving and competitor analysis techniques.

Overview

7
7
years of professional experience

Work History

Operations Manager

Orbus Marketing, LLC
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed an Ad budget of $2 Millions Dollars.
  • Increase the ROI by 200%
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Generated leads for clients through targeted pay-per-click advertising campaigns across multiple platforms such as Google Ads and Facebook Ads Manager.
  • Managed paid advertising campaigns on Google AdWords and Facebook Ads, maximizing return on investment.
  • Drove lead generation efforts through strategic paid advertising campaigns on platforms such as Google Ads and Facebook Ads.
  • Optimized digital advertising channels such as Google AdWords, Facebook Ads, resulting in increased conversions rates and ROI.
  • Improved lead generation by implementing targeted digital advertising campaigns on platforms such as Google Ads and Facebook Ads.

Business Manager

ADDSALES
04.2020 - 12.2022
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated deals with clients, securing favorable terms for the company while maintaining strong relationships.
  • Managed paid advertising campaigns on Google AdWords and Facebook Ads, maximizing return on investment.
  • Generated leads for clients through targeted pay-per-click advertising campaigns across multiple platforms such as Google Ads and Facebook Ads Manager.

Customer Service Manager

Jumia
04.2019 - 09.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Social Media Moderator

Majorel
06.2017 - 06.2018
  • Improved user experience by monitoring and addressing inappropriate content on social media platforms.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.

Education

Bachelor's - Management And Computer Science

Sorbonne Paris Nord University - IFIAG
Casablanca
09.2020

Skills

    Problem-Solving

    Team Leadership

    Operations Management

    Digital Marketing

    Social Media Management

    Search Engine Optimization

    Project management abilities

    Competitor Analysis Techniques

    Facebook Ads Management

    Facebook Ads Manager

    Responsive display ads

    Qualifying Leads

Languages

English
Native language
Arabic
Proficient
C2
French
Advanced
C1
Spanish
Intermediate
B1

Timeline

Operations Manager

Orbus Marketing, LLC
09.2022 - Current

Business Manager

ADDSALES
04.2020 - 12.2022

Customer Service Manager

Jumia
04.2019 - 09.2019

Social Media Moderator

Majorel
06.2017 - 06.2018

Bachelor's - Management And Computer Science

Sorbonne Paris Nord University - IFIAG

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Mehdi El Alaoui