MEHDI EL OUALI ALAMI
AGADIR
Summary
Experienced hospitality professional with over five years in customer service and team management in international environments. Adapt at delivering exceptional client satisfaction, Managing multicultural team, and maintaining high operational standards.
Seeking a dynamic role at TUI to leverage my passion for travel and service excellence.
Overview
6
6
years of professional experience
Work History
Cruise Staff Member
MSC Malta Seafarers Company Limited, London , UK
02.2022 - 07.2024
- Delivered high-quality service to international passengers , ensuring safety and comfort on board.
- Supported team operations by executing tasks efficiently and adhering to company procedures.
- responded calmly and effectively to emergency situations , ensuring passenger well-being.
Host
McDonald's Morocco ,
01.2022 - 12.2022
- Welcomed and assisted customers to ensure a positive dining experience.
- Worked collaboratively with colleagues to meet quality , service , and cleanliness standards.
- Rotated across multiple roles, showcasing versatility and reliability.
Assistant Team Leader
Iberostar Hotels & Resorts
03.2021 - 12.2021
- Assisted in planning and executing themed events and activities for guests.
- Supported new hires with onboarding and training to align with company values.
- Maintained a welcoming and engaging environment for guests.
Entertainment Staff Member
Iberostar Hotels & Resorts
04.2020 - 04.2021
- Organized and facilitated indoor and outdoor activities for guests of all ages .
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
Entertainment Staff Member
Swisshotel Kamala Resort ( Accor )
12.2019 - 02.2020
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
Entertainment Staff Member
Club Dem Spa and Resort
05.2019 - 10.2019
- Collaborated with guests to gather feedback and improve service quality
Guest Entertainer
Riu Tikida Dunas Spa and Resort
08.2018 - 04.2019
- sport land entertainer and show dancer
- provide information to guest to insure quality service
Education
Bachelor of Science - Science Education
Abdkarim Elkhatabi
Agadir, Morocco09-2018
Skills
- Customer Service Excellence
- Team Leadership & Management
- Event Coordination & Animation
- Multilingual Communication
- Problem Solving & Adaptability
- Health and safety compliance
- Customer relations skills
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
German
Elementary
A2
Spanish
Beginner
A1
Interests
- Traveling : Experienced in South Amica, Canada, Europe, Asia
- surfing
- photography
Timeline
Cruise Staff Member
MSC Malta Seafarers Company Limited, London , UK
02.2022 - 07.2024
Host
McDonald's Morocco ,
01.2022 - 12.2022
Assistant Team Leader
Iberostar Hotels & Resorts
03.2021 - 12.2021
Entertainment Staff Member
Iberostar Hotels & Resorts
04.2020 - 04.2021
Entertainment Staff Member
Swisshotel Kamala Resort ( Accor )
12.2019 - 02.2020
Entertainment Staff Member
Club Dem Spa and Resort
05.2019 - 10.2019
Guest Entertainer
Riu Tikida Dunas Spa and Resort
08.2018 - 04.2019
Bachelor of Science - Science Education
Abdkarim Elkhatabi
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