Mekonen Berhame
Roxbury
Summary
Dynamic support service provider with a proven track record at VPNE, enhancing support processes and developing a comprehensive knowledge base. Expert in managing high-priority requests and fostering strong client relationships, ensuring efficient resolutions and minimal downtime. Skilled in process optimization and committed to exceptional customer service.
Overview
2
2
years of professional experience
Work History
Support Service Provider
VPNE
12.2024 - Current
- Streamlined support processes for increased efficiency and faster response times.
- Spearheaded internal knowledge base development, allowing for quick access to solutions and resources for common support inquiries.
- Established strong relationships with clients, leading to improved communication and trust.
- Managed high-priority support requests, ensuring prompt resolution and minimizing customer downtime.
Cashier
7/11 Convenience Store
08.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Support process optimization
- Knowledge base development
- High-priority request management
- Customer relationship management
Languages
English
Full Professional
Tigranya
Native or Bilingual
Timeline
Support Service Provider
VPNE
12.2024 - Current
Cashier
7/11 Convenience Store
08.2023 - 09.2024
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