Melanie Lucier
Duxbury
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bartender
The China
Quincy
03.2025 - Current
- Mixed cocktails and beverages according to established recipes.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness of the bar and dining areas throughout shifts.
- Assisted in inventory management and stock replenishment for bar supplies.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Educated guests on drink selections and pairings for enhanced experiences.
- Handled cash transactions and managed daily sales reconciliation accurately.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
Bartender
Shikku Hot pot
Plymouth
05.2024 - 07.2025
- Mixed cocktails and beverages according to established recipes.
- Maintained cleanliness of the bar and dining areas throughout shifts.
- Provided exceptional customer service in a fast-paced bar environment.
- Assisted in inventory management and stock replenishment for bar supplies.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Educated guests on drink selections and pairings for enhanced experiences.
- Trained new bartenders on procedures, safety, and customer interactions.
- Developed good working relationships with fellow employees through effective communication.
Customer Service Representative
Planet Fitness
Plymouth
06.2022 - 08.2024
- Contacted customers about potential service upgrades, new services and account changes.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Build A Bear Workshop Inc
Natick
09.2020 - 05.2022
- Assisted customers with product selections and personalized experiences.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance and organized merchandise displays effectively.
- Educated customers on product features and promotions effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
Front Desk Receptionist
Pinnacle Health Management
Hingham
03.2020 - 09.2020
- Greeted patients and visitors with a warm and welcoming demeanor.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Maintained a clean and organized reception area for optimal patient experience.
- Coordinated communication between medical staff and patients seamlessly.
- Handled patient inquiries, resolving issues with professionalism and care.
- Updated patient information in the database accurately and promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Education
Bachelor of Arts - Psychology
Framingham State University
Framingham, MA 08.2019 - 05.2023
Skills
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Point of sale operation
- Stress management
- Conflict resolution
- Service-oriented mindset
- Strong multitasking
- Professional appearance
- Highly reliable
- Customer service
- Anticipating guest needs
- Outgoing personality
Certification
- TAPs certified
Affiliations
- Semester abroad in Rome, Italy, highlights my ability to adapt to new environments with ease.
- Moving across the country from CA to MA, further highlighting my ability to adapt.
- Playing collegiate level soccer at Framingham state, highlighting the importance of my team player abilities.
References
References available upon request.
Timeline
Bartender
The China
03.2025 - Current
Bartender
Shikku Hot pot
05.2024 - 07.2025
Customer Service Representative
Planet Fitness
06.2022 - 08.2024
Customer Service Representative
Build A Bear Workshop Inc
09.2020 - 05.2022
Front Desk Receptionist
Pinnacle Health Management
03.2020 - 09.2020
Bachelor of Arts - Psychology
Framingham State University
08.2019 - 05.2023