Melicia Greene
Boston
Summary
Detail-oriented professional with extensive experience in managing patient check-in and scheduling for healthcare providers. Known for exceptional time management and organizational skills, contributing to improved operational efficiency and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Beth Israel Layhey Health
Boston, MA
11.2022 - Current
- Managed patient check-in and check-out processes efficiently.
- Coordinated appointments and maintained schedules for multiple healthcare providers.
- Utilized electronic health record systems to update patient information accurately.
- Responded to inquiries and provided excellent customer service to patients and visitors.
- Assisted in training new reception staff on front desk procedures and software.
- Ensured compliance with HIPAA regulations in all patient interactions.
Medical Records Specialist
Tufts Medical Center
Boston, MA
09.2021 - 07.2022
- Managed patient medical records ensuring compliance with HIPAA regulations.
- Reviewed and updated electronic health record systems for accuracy and efficiency.
- Collaborated with healthcare staff to streamline records retrieval processes.
- Trained new employees on medical records protocols and software usage.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
High School Diploma -
Madison Park High
Boston, MA06.1990
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Administrative skills
Timeline
Front Desk Receptionist
Beth Israel Layhey Health
11.2022 - Current
Medical Records Specialist
Tufts Medical Center
09.2021 - 07.2022
High School Diploma -
Madison Park High